To reduce the clutter and help Inbox users stay focussed on conversations they care about, users will land on a filtered view of only the conversations they are following. They can also see All conversations from across their company in a separate view.

• Users can manually follow or unfollow a conversation, which adds it to their default view of Inbox

• When a user sends a message in a conversation, they are automatically subscribed as a follower of that conversation, adding it to their view.

• If someone is assigned to an account, they are automatically subscribed as a follower of any conversations with that account, adding them to their view.