Catch A2P submission errors before you submit, with help from the new AI assistant inside the A2P registration flow.

A2P rejections are time consuming and frustrating, especially when it's unclear what's causing the rejection.

A new button inside the A2P flow triggers an AI assistant that analyzes a business' submission and flags what needs to be fixed, drawing on a scan of the business' website and terms of service.

Businesses working toward SMS registration can run it after every change until their submission comes back clean, rather than guessing at why a prior attempt was rejected.

A2P submissions were being rejected and resubmitted without changes, because it wasn't clear what was actually wrong. This assistant gives partners a specific, actionable answer instead of a rejection notice, which should raise first-pass approval rates and cut down on repeat failed submissions. It's part of a broader push this sprint to raise A2P approval rates toward an 80% success goal — alongside fixes to the default contact-form consent wording and work on carrier flexibility for accounts that need it.

A: No, it's a pre-check. You still submit through the normal A2P flow, the assistant just tells you what to fix first.

A: Not yet. The team plans to make this analysis a mandatory step before submission in a future update, specifically to stop resubmissions with no changes made.

A: It scans the business's submission along with their website and terms of service for common rejection causes.

Customize how the web chat widget collects consent, and clear a common blocker in SMS (A2P) registration with a new capability for AI Chat Receptionists that collects separate consent for transactional and marketing messages.

If you've ever had an A2P registration rejected because of your web chat widget, this is an important update for you! A new capability for AI employees collects separate consent for transactional and marketing messages, you can customize or remove it to match how your business operates. It's added automatically to your AI Chat Receptionist when you submit A2P registration, and it's available to add for all existing accounts.

For US businesses wanting to empower their AI employees to send SMS messages, obtaining A2P approval for can be challenging. A fixed, uneditable consent widget made that harder; you could see it was holding up approval, but had no way to change it yourself. Now, a compliant consent flow is available, and you're in control: adjust the language, or remove it, to fit your business.

This update applies automatically.

Q: Do I need to do anything to get the new consent flow?

A: No. Existing accounts on the old widget have already been switched over automatically.

Q: Can I remove the consent capability entirely?

A: Yes, it's removable by the partner or the SMB, unlike the previous fixed widget.

Q: Does this guarantee A2P approval?

A: No single change guarantees approval, but this removes a specific, known rejection reason tied to the old widget's lack of proper consent collection.

Q: Does this affect channels other than web chat?

A: No, this update is specific to the web chat consent experience.

We are excited to announce that is moving from Early Access to

Imagine showing a prospect or new customer their brand-new, live website, a fully trained AI receptionist answering questions about their business, and a scan of over 40 directories to see where they’re showing up or missing, before they sign a contract or pay a single dollar.

Traditional onboarding asks small businesses to buy on a promise and do all the heavy lifting first. We’re flipping that model on its head. By putting completed, tangible AI work front and center, you can show immediate, undeniable value up front so local businesses can see how .

Instead of dropping new clients into an empty experience, Easy AI Onboarding hands them a finished environment with data about their business within minutes of account creation:

You no longer need to spend hours building custom demo accounts—our AI handles the prep work so you can focus on closing deals.

We’ve overhauled the standard welcome email into an engaging preview of completed work.

When invited to Business App, clients receive a dynamic onboarding email showcasing everything the AI has already accomplished. Throughout early access, this new email has already driven logins to Business App up by 21% over the previous welcome email.

The updated Business App Home Page is designed to transform daily client activity into ongoing expansion revenue:

You get to choose which products to sell, at what prices, and how to collect payment:

Have questions about the Easy AI Onboarding and Self-Serve Upgrade experience? Check out our documentation or reach out to your Account Manager!

No, the Easy Onboarding experience will turn on automatically!

No, a site is only generated when the onboarding email is sent, and only if Vibe Free or higher is active on the account at that moment. Tying it to the email prevents sites from being generated for accounts nobody will ever look at.

Not necessary; the experience will still work. Without Vendasta Payments, upgrade requests come through as orders on your existing workflow.

Yes, you can control how clients order, and everything is based on the products that you activate and the business’s own information. For more information on customization, visit our documentation:

Usually 5–15 minutes on a new account, to allow provisioning and the Vibe site build to finish (when Vibe is active).

The in-app preview is sample content. To see the live version, add yourself as a user on the account and send the onboarding email to yourself.

Yes. It's still available as a resend option, and is being relabelled to reflect that it's the set-password email.

Actual product activation dates, not the rollout date. Anything activated more than 30 days ago drops off the card, so long-standing clients won't see stale items.

Yes, you can send the onboarding email to existing users. Keep the 30-day rule in mind — a client who's been active for years will see a much shorter list.

Never run out of credits mid-cycle again. You can now purchase whenever you need them directly.

Vendasta Vibe top-up credits are available in four sizes: 10,000, 25,000, 50,000, and 100,000 credits. They allow you to add credits instantly without waiting for your next monthly renewal date. Each top-up pack is from the date of purchase, and there is no limit on how many top-up packs you can buy.

Running low on credits before your billing cycle ends can halt important projects and interrupt client work. While monthly recurring subscriptions provide predictable, lower-cost credits for ongoing usage, top-up packs serve as a flexible safety valve for .

To ensure you get the maximum value, Vendasta Vibe credits are automatically deducted from whichever credit bucket expires soonest, meaning your 12-month top-up credits are safely stored and used last.

Buy now: Vibe top-up credits - 10,000 | Vibe top-up credits - 25,000 | Vibe top-up credits - 50,000 | Vibe top-up credits - 100,000

Alongside this launch, we're also updating how unused add-on credits in monthly recurring packs expire. This does not affect credits you've already accumulated or purchased before October 1, 2026; those keep their current rollover terms. Only credits issued on or after October 1, 2026 follow the new 2-month window.

If you're carrying credits from more than one bucket, whichever expires soonest is used first, which is why top-ups (the longest-dated credits) are always used last.

Deactivating your base subscription (Free, Standard, or Pro) immediately cancels all associated add-on and top-up credits and removes your Vendasta Vibe projects inside Business App (published links remain live). Please download any project backups prior to deactivating.

Learn more: Support documentation

There is now one place to ask about a charge on your Vendasta invoice: billingrequests.vendasta.com

If a charge looks wrong, a product was activated by mistake, or you want to request a refund, fill out the short form with your Partner ID and the Purchase ID of the charge. Your request goes straight to our Finance team, and you get a confirmation number immediately and a decision by email, typically within 2 business days.

This replaces emailing your account manager or support and waiting for the request to find its way to Finance. Details and a field-by-field guide: https://docs.vendasta.com/administration/my-account/my-billing/submit-a-billing-request/

Plan, propose, and order ad campaigns in minutes, no paid media expertise required.

Whether you’re looking to start offering digital ads to your clientele, or standardize how your team sells campaigns, use Vendasta Ads to progress from planning to live, high-performing campaigns in no time.

Never sink costly hours into campaign research again.

With the campaign fully managed by Vendasta Services for its duration, your only job is to highlight your client’s return on investment, readily available through reporting in Advertising Intelligence.

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Building an ad proposal manually — researching a prospect's site, picking keywords, writing compelling copy, estimating a defensible budget — takes hours and paid media expertise most partners don't have in-house. Vendasta Ads compresses that into minutes and hands off fulfillment entirely to Vendasta Services, so any partner can pitch digital advertising with confidence.

Even partners with media experts on staff benefit: Vendasta Ads gives a quick, consistent way to sell smart, simple campaigns to the bulk of their clientele, freeing the in-house team for bigger projects. Easy to plan, easy to sell, easy to report on.

Small budgets don't cover the labor associated with selling and managing digital ad campaigns. Big accounts don't cover the risk. Vendasta Ads eliminates the profitability problems that surface when a client's spend is too small to be worth the hours or too large to manage without adding headcount.

*Advertising Intelligence will be automatically activated at no charge if not already active on the Business App account in question.

Campaigns sold through Vendasta Ads are fully managed by Vendasta Services. To ensure partners have the support they need to provide digital ad services without the hassle of fulfillment, a few services are being retired, but everything they did lives on in two core offerings: Managed Ad Campaign and Specialty Ad Campaign.

Suits the needs of most SMBs.

For SMBs that want to advertise on other platforms, or partners that sell comprehensive advertising packages that offer bundled services across Google, Bing, Meta, AND other platforms.

All campaigns currently running on this service will continue to be serviced at the budget on which they were purchased until the budget is exhausted.

All campaigns ordered after October 30th, 2026 will have a minimum of $1,000 in ad spend. Clients are encouraged to use Managed Ads Campaign by creating an ad plan for all campaigns lower than this amount.

A: Creating ad plans is free and unlimited! Ordering a plan into a live campaign costs a one-time $49 USD setup fee and the monthly published media-spend rate, plus a 15% monthly management fee.

A: No. Each plan covers one network (Google/Bing Search, Google Display, or Meta) to keep budget estimates clean.

A: Reporting for campaigns ordered through Vendasta Ads is available in Advertising Intelligence, which will be automatically activated at no charge if not already active on the Business App account in question.

A: Simplifying our media spend change requests. To ensure your clients’s campaigns perform well, increases in spend budget can be requested 5 days before the renewal date of the campaign in

A: Purchase Specialty Ad Campaign (formerly MatchCraft Managed Ads Campaign) via Marketplace; no ad plan required first.

A: Specialty ads are proven to be much more effective with a higher budget bringing you and your clients more leads and higher satisfaction. Specialty Ad Campaign's minimum monthly ad spend moves from $500 to $1,000 on October 30, 2026 to reflect the spend level that reliably drives results.

A: At this time, Vendasta Ads in Partner Center is most suitable for partners serving businesses in the United States and Canada. Plans are generated in the website's language. Service is provided in English.

A: Specialty Ad Campaign is suitable for English-speaking business and markets worldwide.

Group, reorder, and hide the fields on any CRM record with Field Layouts so that the information your team uses most shows up first, on every contact, company, opportunity, and custom object.

Field layouts let you control how the fields on a CRM record are grouped and ordered. Create named sections, decide which fields go in each one, and set the order sections appear in.

Create, name, and reorder sections that match how your business (and your clients' businesses) work

The layout you build applies everywhere that record shows up: the form for creating a record, the form for editing one, and the profile panel on the record itself.

discard your changes and return to the standard layout with one click.

Edit fast with drag and drop. Move fields between groups or reorder them within a group.

Park fields you don't want on the record, with their data kept intact

*Tip! layouts can be distributed through account templates. Configure it once and standardize how the CRM looks across every account at once.*

Before this release, every CRM object showed its fields in one fixed order, regardless of which fields actually mattered for that business. A car dealership using custom "Vehicle" and "Test Drive" objects saw the same generic layout as a dental office. Useful fields were buried below dozens of ones nobody touched that day.

Now, each object (contacts, companies, opportunities, and every custom object) gets its own layout. Teams can put the fields they check constantly at the top, group related details like billing information or service history together, and hide rarely-used fields without deleting any data.

A: No. Hiding only removes the field from the record view. The field and its stored values are kept, and you can restore it from the Hidden fields panel at any time.

A: Yes. Contacts, companies, opportunities, and each custom object are laid out separately.

A: No. New fields land in Unassigned and appear on records right away. Adding them to a group is optional.

A: There's no single-step undo. Drag fields back where you want them and click Done, or use Reset to standard to clear the whole layout for that object.

Get a live, interactive view of your business's schedule — so you can see who's free, find a gap, and book, reschedule, or cancel without ever leaving the page.

Until now, checking your team's schedule in the Business App meant scrolling a flat list of appointments. There was no way to compare team members side by side and no quick way to spot an opening. The redesigned calendar replaces that list with six views you can switch between, filters for team members and service types, and full booking management directly from the calendar.

Before this release, deciding where to slot a new booking meant guessing, or checking each team member's schedule one at a time. Double-bookings and awkward reshuffles were the cost of that guesswork, and every conflict was a conversation someone had to have with a customer.

Now the whole picture is in one view. Front-desk staff can answer "when can you fit me in?" while the customer is still on the phone. Owners can see coverage gaps before they become a problem. And because external calendar busy time now appears as blocked, you won't book over a team member's lunch or day off.

Available now in the Business App. No setup required: the redesigned calendar is the default view.

A: No. The redesigned calendar is live in the Business App now and opens by default at

A: No. When a team member connects Google or Outlook, only a "Blocked" placeholder appears — showing their name, the time, and the duration in their assigned colour at low opacity. The actual event title is never displayed. Both busy and out-of-office statuses are treated as blocked.

A: Deactivated staff appear in a separate sidebar group so you can still review their historical bookings. New bookings can't be assigned to them, and the calendar flags existing bookings that need reassigning.

A: Yes. Linked services move together by the same time offset, so their relative spacing is always preserved.

A: Yes. The team members and services you have checked carry over, so the calendar opens exactly as you left it.

A: Yes. Each service type can be configured with setup or teardown buffer minutes, and the calendar factors these in when evaluating whether a slot is available.

Brief salespeople before follow-ups, keep CRM records clean for AI-to-human handoffs, escalate frustrated customers to senior reps, and route form submissions by tone with two new actions now available in Automations.

Two new steps are available under in the automation builder. Each ships with a tuned default configuration, so you can drop them into a workflow and get useful output without writing instructions from scratch.

Provide a block of text and the action returns a concise AI-generated summary. The built-in default prompt produces a short headline followed by a single paragraph — no setup needed beyond pasting in the text. The summary is returned in a "Response" field that plugs into any later step as dynamic content: emails, SMS, notifications, CRM notes, Inbox messages, or anything else that accepts it.

For more control, the prompt is fully editable under "AI configuration." Ask for bullet points, a one-liner, a specific tone, or a different language.

Provide a block of text and the action classifies it as positive, neutral, or negative, with each sentiment creating a separate branch in your automation. The action also returns a "Reason" field with a one-sentence explanation of the classification, which you can pass into notifications or CRM notes for context.

The three default categories work out of the box:

You can add, rename, or remove categories under "AI configuration." "Urgent," "mixed," or any label that fits your workflow. Each category you define creates its own branch.

Before this release, there was no way to shorten text inside an automation, and no way to branch on how a customer feels. Summarizing meant using the general-purpose Send AI Prompt action and writing your own instructions every time. Sentiment routing meant one of three bad options: read every message manually, treat all inbound messages identically regardless of urgency, or build if/else steps that keyword-matched on "angry" and "unhappy" — which missed most negative messages, because upset customers rarely use those words.

Both problems are now handled by steps that understand intent rather than vocabulary. The practical payoff is triage: every inbound review, form submission, and conversation gets classified by tone automatically, so a frustrated customer gets escalated in minutes while positive feedback routes somewhere useful. And when the next step is a notification to a busy owner, Summarize with AI means they get the gist instead of a full transcript.

The two actions also pair well. Summarize a long conversation transcript, analyze its sentiment, then route the summary to the right person at the right speed.

A: Yes. The combined prompt and input text must not exceed 4,000 characters. For longer content, trim it or extract the relevant section in a prior step.

A: Both new actions are purpose-built and ship with tuned defaults, so they work without you writing any instructions. Send AI Prompt is general-purpose — you write the entire prompt yourself, and it lacks branching. Summarize with AI is tuned for concise summaries; Analyze sentiment with AI outputs a "Sentiment" field and creates a branch per category.

A: Analyze sentiment is built specifically for tone detection and arrives with default positive/neutral/negative categories. Categorize with AI is for general-purpose classification where you define your own categories from scratch — "Billing," "Support," "Sales."

A: The sentiment output is returned empty and the automation follows the default path. Your workflow continues without interruption.

A: The step requires input text. If the field is blank or the dynamic content resolves to an empty value, the step fails and the automation follows its error handling path.

A: Yes. Select "Add dynamic content" in the prompt field to insert variables from your trigger or previous steps — useful for prompts that adapt based on the customer's name or account type.

A: Yes. Expand "View or edit AI configuration" to add, remove, or rename them. Each category you define creates a separate branch in your automation.

Duplicate lists and promotions more quickly, and build multi-section forms more easily with these updates.

None of these are big, headline features on their own, but each removes a specific point of friction that partners run into constantly: rebuilding a list from scratch instead of copying one, hunting for a form's public URL, guessing which of two send buttons to use, or hitting a confusing form bug because a section was misconfigured. Individually small, together these changes make day-to-day CRM work noticeably smoother.

No setup required. These updates are live now!