Email and campaign performance metrics are now included in the Executive Report in Business App. See delivered, opened, and clicked stats for standalone emails and campaigns alongside the rest of your business reporting—all in one place.

The Executive Report now includes stat cards for both standalone emails and campaigns. Each card breaks down key engagement metrics—delivered, opened, and clicked—with both graph and table views. Whether you're running a targeted email or a full campaign, performance data is now surfaced directly in the report your clients already use to understand how their business is doing.

Email is one of the most direct ways businesses connect with their customers, but without clear performance data in the right place, it's hard to know what's working. Partners and SMBs have needed to look in separate areas of the platform to understand how their emails and campaigns performed—disconnected from the broader picture of business health.

Now, email and campaign stats live alongside the rest of the Executive Report, making it easier to see the full impact of marketing activity without switching views or tools. This is especially valuable when reporting to clients: instead of pulling separate numbers, partners can walk clients through a complete performance summary in a single report.

SMB users can now manage team permissions and update their own email address directly in Business App, no partner involvement or support ticket required.

Two updates make it easier for businesses to manage their own accounts without needing outside help.

Users with the "User Management" permission can now view the full users list and control exactly which permissions to grant when inviting someone new—all without contacting a partner or raising a support request. A built-in safeguard prevents users from accidentally removing their own access to the Users or Admin tabs, so self-lockout is never a concern.

Users can now change their email address on their own, directly within Business App. Something that previously required a partner or support team to action can now be done in seconds by the user themselves.

Small account management tasks shouldn't require outside help. When a team member joins, leaves, or changes roles - or when a user simply needs to update their email address - waiting on a partner or support ticket creates unnecessary friction and delays. These updates put everyday admin tasks where they belong: in the hands of the people who need them done.

Both features are available now in Business App.

Keep deals moving and align external stakeholders by sharing meeting recordings via unique public links, now available in Business App.

External link sharing allows you to generate a public URL for any meeting recording to share with people outside your organization without requiring them to log in. Recipients can watch the video directly in their browser, ensuring stakeholders see the most important "aha" moments of a call instantly.

Sharing meeting insights with prospects or clients used to be a high-friction process that could stall momentum.

Meeting recording is available to Business Accounts with CRM AI.

No. The link remains active as long as public access is enabled. If you disable access, the link stops working, but re-enabling it restores the same URL.

No. The public link only provides access to the video recording. All other meeting data, such as transcripts and sales coaching, remains internal.

Not currently. Anyone with the link can view the recording while public access is enabled. We recommend disabling sharing once external access is no longer needed.

Only the meeting host, creator, or an authorized user with write access to the meeting can enable or disable external sharing.

Learn more

Simplify appointment booking and schedule maintenance for your business with these updates to Meetings.

Recent updates to Meetings means greater flexibility for your business, and a better experience for your customers. Including improvements like granular 5 and 10-minute scheduling increments, automatic SMS confirmations and reminders, a unified list view for team meetings, you can tailor your booking software to your unique business.

Managing a busy service-based business often involves juggling back-to-back appointments and team coverage, which can lead to operational friction and lost revenue.

Available in Partner Center and Business App:

Available in Business App:

To provide you with a faster and more streamlined support experience, we are transitioning to a new ticketing system on

While we make this move, there will be some temporary changes to how you interact with our support team. Here is what you need to know:

Even though chat and the portal are offline, our team is still here to help! You can reach us through these channels:

We appreciate your patience as we upgrade our tools to serve you better.

– Vendasta Support Team

Manage 1:1 personal chats and professional team automation simultaneously by connecting your existing WhatsApp Business number through WhatsApp Coexistence, now available in Business App.

WhatsApp Coexistence is a Meta-supported feature that allows you to link your existing WhatsApp Business number to a professional CRM or automation platform without losing access to the app on your phone. It bridges the gap between personal touch and professional scale, allowing you to use the WhatsApp Business App for mobile 1:1 replies while utilizing the WhatsApp Business Platform for advanced team automation.

Connect AI Chat Receptionist to WhatsApp to ensure customers get responses immediately, 24/7. Once a WhatsApp account is connected inBusiness App, simply check "Message Received on WhatsApp" in .

Previously, transitioning to an at-scale solution often meant losing the ability to use the mobile app on a single device. This update solves that friction by offering "the best of both worlds" with zero disruption to your existing number or app setup. Partners and SMBs can now maintain a personal connection with clients via voice notes and status updates on their phones while benefiting from connection to their AI Chat Receptionist, real-time syncing, and team-wide conversation management within Business App.

Before getting started, ensure you have an active WhatsApp Business App (updated to the latest version) and access to your/your client's Meta Business Account.

Learn more

is now available, providing businesses with a self-updating CRM that captures every sales conversation and automates the busy work of selling. By turning sales activities into insights and action items, CRM AI helps businesses grow revenue without increasing headcount.

👉Explore CRM AI in Vendasta Marketplace

👉Join CRM AI launch event!

Imagine a CRM that works for you, and not the other way around. CRM AI unlocks the AI Sales Assistant that automatically extracts meeting outcomes, updates records, and surfaces opportunities so your team can focus on selling instead of digging for info or doing the updates themselves.

: Core CRM included with every Business App

*: Great for businesses with 1-2 salespeople

*: Great for businesses with more than 2 salespeople.

*NOTE: Vendasta partners can avail 70% off retail price.

CRM AI isn’t just about managing customer details. By capturing all sales activities and conversations, you provide the context necessary for the Vendasta AI Workforce to take over manual work. The result is a smarter, self-updating CRM that helps sales teams improve win rates and grow revenue with less effort.

Want to see CRM AI in action? Join us on March 18th for our "Meet CRM AI" launch event! Here from industry experts, and early adopters to learn how to leverage this new product to win more customers.

👉 Register for the "Meet CRM AI" Launch Event

Deliver accurate, transparent, and multi-frequency offerings by customizing package composition and line-item details in Partner Center.

Package and bill your solutions however is best for your business, and for your clients. This update allows for total transparency and control, ensuring that packages are added to orders exactly how you want, every time.

Previously, partners lacked the ability to set pricing at the item level or support multiple billing frequencies when creating packages. This often led to:

These new features ensure smooth, repeatable sales motions that are easy for sales teams to roll out without unexpected wholesale charges or manual billing corrections.

Provide your clients with an AI Voice Receptionist that can talk with their customers just like they would. Nearly instant responses ensure interactions remain lively, engaging, and effective whether customers are speaking with a human or an AI colleague.

In natural voice conversations, the two-second mark is considered a critical cliff threshold. When silence lasts longer than two seconds, listeners often wonder if something is wrong, and the likelihood of the user disengaging increases exponentially with every additional second.

Previously, the AI Voice Receptionist sometimes paused long enough to make conversations feel slow and awkward. Recent improvements have reduced the response time to eliminate awkward silence, and make AI interactions feel more like a real-time human experience.

Available to all accounts with Conversations AI Pro or Premium. To take advantage of these speed improvements, you must use one of the supported 3-model flow providers:

Accelerate your time-to-value by securing a professional setup for AI Reputation Specialist at no cost. We are waiving the $129 setup fee and the offer has been extended .

This "done-for-you" service ensures that your AI employee is optimally fine-tuned to your business goals from day one. Software alone is only as effective as its implementation; this promotion removes the technical complexity, allowing you to scale reputation management for high-volume accounts immediately.

What’s included in the setup

To qualify for the $0 setup, the client account must be on the Reputation AI Premium edition ($35/mo) and include ongoing Monthly Support at $39/mo with a 3-month commitment.

Premium includes autonomous review responses for Google and Facebook, NPS feedback collection to resolve issues privately, and actionable AI insights via a chat-based interface.

Once you book the service, our team typically completes the full "done-for-you" configuration and technical integration within a few business days.