Put a single web chat widget on your brand's main website, and let each visitor pick their preferred location. No more choosing one location to represent the whole brand, or juggling a separate widget per site.

Multi-location brands and franchises can now install one web chat widget on their main website that covers every location. When a visitor opens it, they get a searchable location picker listing each business by name and address.

Once they pick a location, the chat opens with that location's own AI Chat Receptionist, using that location's own knowledge. The conversation, contact, and lead all land in that specific location's inbox. Adding or removing a location later is just an edit to the widget's settings, not a change to the code installed on the website.

Before this release, a multi-location brand could only add a standard web chat widget one business at a time. A brand's main website had to either pick a single location to represent everyone, or skip web chat entirely. Now the brand site can serve every location at once. Each visitor lands with the right receptionist and the right inbox, and there's no central inbox to sort through and redistribute leads from. Onboarding a new location becomes a settings change instead of a web development request.

Q: Do I still need a separate web chat widget on each location's own website?

A: If each location has its own website, you can still install a standard widget on each one. The multi-location widget is specifically for a single brand or corporate site that routes visitors to many locations. You can use either approach, or both.

Q: Why is one of my locations missing from the location list when I build the widget?

A: A location can only be added if it has web chat active in its own Conversations settings. If it shows a yellow "Conversations AI not active" badge, activate its AI Chat Receptionist first, then reopen the window.

Q: Can each location have a different AI Chat Receptionist?

A: Yes. Each location answers with its own receptionist and its own knowledge. The receptionist's name and avatar aren't shown in the chat window itself, but you can see which employee handles each location in the Choose businesses window when building the widget.

Q: A client says chats never arrived. Where did they go?

A: Check the inbox filter first. Chats arrive as anonymous web chat conversations until the visitor shares contact details, and the default inbox filter hides them. In the location's inbox, make sure the filters include Web Chat and Anonymous.

Q: Can I add or remove locations after the widget is live?

A: Yes, edit the widget and reopen Choose businesses. You don't need to change the code already installed on the website.

Q: Does the widget support embedded installs, not just floating?

A: No, the multi-location widget supports floating installs only. Embedded installs and widget actions (like prefill or auto-send links) aren't available on the multi-location widget at this time.

A handful of everyday CRM workflows that use lists, forms, campaigns, and bulk actions, just got faster and less confusing to use.

Four everyday CRM workflows got cleaner this release:

Small friction adds up in a big way when its encountered in daily workflows. Clearer statuses, better defaults, and safer bulk actions mean fewer surprises and less time spent double-checking your own work.

No setup is required. These improvements are live automatically wherever you already use Lists, Forms, Campaigns, and CRM dashboards.

Q: Do I need to reconfigure existing campaigns to get the timezone fix?

A: No, the timezone default applies going forward. Review any campaigns you're actively scheduling to confirm the send date looks correct.

Q: Does the select-all row limit change how many records I can act on at once?

A: No, the 100-row limit itself hasn't changed. The update just makes it clear when you've hit that limit instead of silently stopping.

Q: Can I use file uploads with custom object forms?

A: Yes, file uploads submitted through a form are now shown in the submission view alongside the contact, company, and custom object records they're linked to.

Vendasta Vibe sites created in Business App now seamlessly reflect your brand from URL to badge, ensuring a consistent white-label experience across the platform.

Based on partner feedback, Vibe sites now automatically carry your branding across both site addresses and powered-by credits. White-label partners publish to a neutral vibe-app.ai address, and Vibe | Free edition site badges directly display your agency's name and website.

Maintaining a unified brand identity builds trust with your clients. You asked for a seamless white-label experience on Vibe sites, and we delivered: your clients will now see clean, agency-centric links and credits that reinforce your brand across every client touchpoint.

Do more with custom objects thanks to this latest collection of updates. Custom objects now support a String List field type, bulk actions, marketing automations, and Forms to close the gap between what custom objects can do and what standard contacts and companies could already do.

Custom objects have been powerful for tracking business-specific data, but they've lagged behind contacts and companies in what you could actually do with that data — no bulk actions, no Forms support, and no easy way to trigger a campaign off of them. This release closes those gaps directly, so if you're tracking something like pets, vehicles, or memberships as a custom object, you can now build the same kind of automated workflows already available for standard CRM records.

A: Not yet, this is a known limitation the team is still working through. The source object is labeled on each field to reduce confusion in the meantime.

A: They apply to custom objects in production generally, not just newly created ones. You can attach a manual automation to existing custom object records.

A: Yes, it finds the contacts associated with the custom object record and enrolls them in the campaign you select.

If you've brought an existing Stripe account to Vendasta can now disconnect their own Stripe account directly.

Previously, getting out of a bad Stripe connection state meant filing a support ticket and waiting on manual help. Now you can recover from a bad state yourself. Whether you're switching payment providers, resolving a misconfiguration, or just need a clean break, there's no more waiting.

A: The system finds affected customers and clears their Stripe details as part of the disconnect process. You'll see a staged progress view while this happens.

A: No, this is now a self-serve action for both partners and SMBs on Bring-Your-Own-Stripe.

A: Yes, reconnecting works the same way the original Bring-Your-Own-Stripe connection was set up.

A self-serve tablet or phone screen at your front desk turns walk-in and counter customers into contacts and review requests.

Capture a customer's review right after providing a great experience with the new check-in kiosk available with Reputation AI.

Until now, you could only request a review from someone whose contact details you already had. This meant walk-in customers — the people who buy something and leave without ever entering your CRM — were invisible to your review flow.

It also means you can ask for a review at the exact moment the experience happened, when customers are most likely to say yes, and build your CRM from foot traffic you'd otherwise never capture.

Available to all accounts with Reputation AI Premium.

A: Up to 50 per hour, per business — a shared allowance across every device at that location. This was raised from 10/hour for this release.

A: No. A customer who already received a review request in the last 30 days won't get another one from the kiosk. They're still saved or matched as a contact — only the send is skipped.

A: Not in this release. The automatic request goes out by email only, using your account's default template, with no follow-up reminders yet.

A: Not yet — the kiosk is available on single-location Reputation AI Premium accounts, rolling out to selected partners first.

A: No. The kiosk form is provisioned and managed by the platform, so it won't appear in CRM > Forms and can't be edited or deleted — that's what keeps the kiosk link stable.

Meta ad plans created in Vendasta Ads now get AI-generated interest and behavior targeting, and faster generation times.

The most recent updates to Vendasta Ads in Partner Center (currently in Open Beta) include improvements to ensure Meta ad plans pinpoint the just the right people and places.

These recent updates improve targeting for Meta ad plans, and ensure businesses operating in languages other than English receive ready-to-use plans.

A: No. The AI only selects from targeting options that Meta's own targeting search confirms are valid. It proposes search terms based on your custom instructions, but the final list always comes from Meta.

A: The sitelink language and Structured Snippet encoding updates apply to newly generated plans. If you have an existing plan showing garbled or wrong-language text, regenerating it should correct the errors.

Vendasta's support ticketing portal now supports self-serve ticket creation, color-coded statuses, and a way to tell us how your support experience went, so you always know where your open issues stand.

When you have an issue and need help from Vendasta, it's easier to track their status and provide feedback on your experience. Here's everything that's new:

These updates to the support ticket dashboard make it easier to create, manage, and review support issues and your experience with their resolution.

A: Your rating and any feedback are attached to that ticket, so if support didn't fully resolve your issue, that's flagged and visible rather than the ticket just disappearing as closed.

A: Yes, reopen it directly from the ticket view.

A: Yes, you'll receive an acknowledgement email with your submission details as soon as you submit.

A: Yes, that option is unchanged. You can use either path, whichever is more convenient.

A: Yes, the main ticket list still shows all tickets tied to your account, with a column showing who filed each one. is just a quick filter to your own.

Rank higher on search engines and get cited by AI answer engines by publishing server-rendered websites, now available in Vibe. Plus, all Vibe editions now include live connectors for CRM, web chat, and customer reviews.

Vibe now features a rebuilt server-side rendering runtime that delivers fully rendered HTML directly to engines like ChatGPT, Perplexity, and Google AI Overviews. Every site publish automatically includes crawler-ready files, such as robots.txt, sitemap.xml, and llms.txt, alongside across all Vibe editions.

To drive real business growth, local business websites must be easily discoverable and seamlessly connected to sales operations. Server-side rendering ensures search crawlers and AI answer engines read and rank actual page content instantly, eliminating technical SEO barriers for Vibe projects.

At the same time, native connectors for CRM, web chat, and reviews reinforce Vendasta’s all-connected platform experience. Instead of managing disconnected tools or re-keying lead details, incoming leads, chat inquiries, and customer reviews flow directly into the CRM where sales teams work. This gives partners a fully integrated web and lead capture engine within a single platform.

No. You can upgrade existing projects directly through your project settings or by asking Vibe to upgrade the project for you. The migration tool converts your site to the new runtime while keeping your pages, styling, and behavior intact.

It removes the technical barrier that previously prevented search engines from seeing full page content. Crawlers and AI assistants now read full rendered HTML. While ranking still depends on content quality and authority, your site is now fully indexable and discoverable.

Yes, the CRM connector is live across all Vibe editions.

Vibe forms can read and write contacts, companies, pipelines, activities and custom objects directly to the account's CRM.

No. Optimization updates in this release, such as smarter caching and deduplication, reduce token usage, making builds less credit-intensive than before.

Most WordPress sites have already migrated to Vendasta's upgraded hosting platform. Updating your domain's DNS settings to point directly at the new platform, rather than routing through the legacy proxy, ensures your sites receive .

If your domain still routes through the proxy, your site is missing out on optimal performance and risks performance bottlenecks. Pointing directly resolves routing errors and eliminates proxy-related issues, ensuring your clients' sites stay online, safe, and performant.

Start with the DNS Lookup tool. Enter your and it lists every domain across your accounts that still needs pointing, with the exact record to change for each one, so you do not have to check your sites one at a time. Then, for each domain on your list:

Most sites take about five minutes. If someone else manages your DNS, the tool you can hand straight to them.

For the full walkthrough, see this support article.