Do more with custom objects thanks to this latest collection of updates. Custom objects now support a String List field type, bulk actions, marketing automations, and Forms to close the gap between what custom objects can do and what standard contacts and companies could already do.

Custom objects have been powerful for tracking business-specific data, but they've lagged behind contacts and companies in what you could actually do with that data — no bulk actions, no Forms support, and no easy way to trigger a campaign off of them. This release closes those gaps directly, so if you're tracking something like pets, vehicles, or memberships as a custom object, you can now build the same kind of automated workflows already available for standard CRM records.

A: Not yet, this is a known limitation the team is still working through. The source object is labeled on each field to reduce confusion in the meantime.

A: They apply to custom objects in production generally, not just newly created ones. You can attach a manual automation to existing custom object records.

A: Yes, it finds the contacts associated with the custom object record and enrolls them in the campaign you select.

If you've brought an existing Stripe account to Vendasta can now disconnect their own Stripe account directly.

Previously, getting out of a bad Stripe connection state meant filing a support ticket and waiting on manual help. Now you can recover from a bad state yourself. Whether you're switching payment providers, resolving a misconfiguration, or just need a clean break, there's no more waiting.

A: The system finds affected customers and clears their Stripe details as part of the disconnect process. You'll see a staged progress view while this happens.

A: No, this is now a self-serve action for both partners and SMBs on Bring-Your-Own-Stripe.

A: Yes, reconnecting works the same way the original Bring-Your-Own-Stripe connection was set up.

A self-serve tablet or phone screen at your front desk turns walk-in and counter customers into contacts and review requests.

Capture a customer's review right after providing a great experience with the new check-in kiosk available with Reputation AI.

Until now, you could only request a review from someone whose contact details you already had. This meant walk-in customers — the people who buy something and leave without ever entering your CRM — were invisible to your review flow.

It also means you can ask for a review at the exact moment the experience happened, when customers are most likely to say yes, and build your CRM from foot traffic you'd otherwise never capture.

Available to all accounts with Reputation AI Premium.

A: Up to 50 per hour, per business — a shared allowance across every device at that location. This was raised from 10/hour for this release.

A: No. A customer who already received a review request in the last 30 days won't get another one from the kiosk. They're still saved or matched as a contact — only the send is skipped.

A: Not in this release. The automatic request goes out by email only, using your account's default template, with no follow-up reminders yet.

A: Not yet — the kiosk is available on single-location Reputation AI Premium accounts, rolling out to selected partners first.

A: No. The kiosk form is provisioned and managed by the platform, so it won't appear in CRM > Forms and can't be edited or deleted — that's what keeps the kiosk link stable.

Meta ad plans created in Vendasta Ads now get AI-generated interest and behavior targeting, and faster generation times.

The most recent updates to Vendasta Ads in Partner Center (currently in Open Beta) include improvements to ensure Meta ad plans pinpoint the just the right people and places.

These recent updates improve targeting for Meta ad plans, and ensure businesses operating in languages other than English receive ready-to-use plans.

A: No. The AI only selects from targeting options that Meta's own targeting search confirms are valid. It proposes search terms based on your custom instructions, but the final list always comes from Meta.

A: The sitelink language and Structured Snippet encoding updates apply to newly generated plans. If you have an existing plan showing garbled or wrong-language text, regenerating it should correct the errors.

Vendasta's support ticketing portal now supports self-serve ticket creation, color-coded statuses, and a way to tell us how your support experience went, so you always know where your open issues stand.

When you have an issue and need help from Vendasta, it's easier to track their status and provide feedback on your experience. Here's everything that's new:

These updates to the support ticket dashboard make it easier to create, manage, and review support issues and your experience with their resolution.

A: Your rating and any feedback are attached to that ticket, so if support didn't fully resolve your issue, that's flagged and visible rather than the ticket just disappearing as closed.

A: Yes, reopen it directly from the ticket view.

A: Yes, you'll receive an acknowledgement email with your submission details as soon as you submit.

A: Yes, that option is unchanged. You can use either path, whichever is more convenient.

A: Yes, the main ticket list still shows all tickets tied to your account, with a column showing who filed each one. is just a quick filter to your own.

Rank higher on search engines and get cited by AI answer engines by publishing server-rendered websites, now available in Vibe. Plus, all Vibe editions now include live connectors for CRM, web chat, and customer reviews.

Vibe now features a rebuilt server-side rendering runtime that delivers fully rendered HTML directly to engines like ChatGPT, Perplexity, and Google AI Overviews. Every site publish automatically includes crawler-ready files, such as robots.txt, sitemap.xml, and llms.txt, alongside across all Vibe editions.

To drive real business growth, local business websites must be easily discoverable and seamlessly connected to sales operations. Server-side rendering ensures search crawlers and AI answer engines read and rank actual page content instantly, eliminating technical SEO barriers for Vibe projects.

At the same time, native connectors for CRM, web chat, and reviews reinforce Vendasta’s all-connected platform experience. Instead of managing disconnected tools or re-keying lead details, incoming leads, chat inquiries, and customer reviews flow directly into the CRM where sales teams work. This gives partners a fully integrated web and lead capture engine within a single platform.

No. You can upgrade existing projects directly through your project settings or by asking Vibe to upgrade the project for you. The migration tool converts your site to the new runtime while keeping your pages, styling, and behavior intact.

It removes the technical barrier that previously prevented search engines from seeing full page content. Crawlers and AI assistants now read full rendered HTML. While ranking still depends on content quality and authority, your site is now fully indexable and discoverable.

Yes, the CRM connector is live across all Vibe editions.

Vibe forms can read and write contacts, companies, pipelines, activities and custom objects directly to the account's CRM.

No. Optimization updates in this release, such as smarter caching and deduplication, reduce token usage, making builds less credit-intensive than before.

Most WordPress sites have already migrated to Vendasta's upgraded hosting platform. Updating your domain's DNS settings to point directly at the new platform, rather than routing through the legacy proxy, ensures your sites receive .

If your domain still routes through the proxy, your site is missing out on optimal performance and risks performance bottlenecks. Pointing directly resolves routing errors and eliminates proxy-related issues, ensuring your clients' sites stay online, safe, and performant.

Start with the DNS Lookup tool. Enter your and it lists every domain across your accounts that still needs pointing, with the exact record to change for each one, so you do not have to check your sites one at a time. Then, for each domain on your list:

Most sites take about five minutes. If someone else manages your DNS, the tool you can hand straight to them.

For the full walkthrough, see this support article.

AI Credits fuel the work your AI Employees do. Credits are used when a call is answered, or a chat conversation is handled. You’ll be able to see your client’s usage against AI Credits from November 1, 2026 and AI Credits start to apply from January 1, 2027.

Conversations AI is the first product on Vendasta AI Credits. CRM AI, Social AI and Reputation AI follow later, with timing to be confirmed. Vendasta Vibe stays separate with its own Vibe Credits system.

AI is the one part of the platform where cost moves with how much gets used. Credits replace the meter with a set amount of AI work, included up front. Pre-paid credit packs help generate additional revenue when your clients need more usage.

You know what a subscription includes before the month starts, so you can build AI Credits into a package and price it with confidence.

We'll publish standard conversion rates for voice minutes and chat messages, so you can keep selling the way you do.

Because included credits stay with their product, a busy month on the voice receptionist can't quietly stop Social AI posting or Reputation AI replying. That means fewer surprises for your clients, and fewer support conversations for your team.

The subscription is unchanged. Credits make AI usage measurable within what you already pay for, so extra capacity is always a pack you choose to buy, never a charge that accrues without notice.

Conversations AI voice and chat usage isn't measured today. Some of our earlier material described the Conversations AI Premium unlimited calling bonus as running until mid-2026, and that timeline has been replaced by this one.

We'll publish included credit amounts for Conversations AI editions, along with the conversion rates behind it, when usage becomes visible.

Usage isn't measured until November 1.

Usage appears on each account in the Business App. To read your whole book at once, portfolio reporting comes as a Premium Report, which is included on every partner plan except Starter.

Choose a recurring add-on, a top-up as a buffer, or a leaner setup, whichever fits best. Pack options and pricing will be published before credits apply.

If something here doesn't work for how you run your business, tell us at feedback.vendasta.com or talk to your Vendasta account manager. We're running visibility for two full months before credits apply, so we can act on what you tell us.

No. November and December show you usage and nothing else. No work stops, nothing is charged, and usage in those two months is never billed later. Credits start to apply on January 1, 2027.

That timeline has been replaced by the one above. Conversations AI voice and chat usage still isn't metered today, and nothing changes for your clients before January 1, 2027. From November 1 you'll be able to see exactly what each account uses, so you can have a specific conversation rather than a general one. It's worth reviewing any proposal or client conversation where the bonus came up.

Nothing yet. You can use November and December to plan for your usage. No work stops in those months, and that usage is never charged later. On January 1 the account starts with a full included amount, like everyone else. Use December to agree on a plan with the client, so they have sufficient credits from January.

We're finalising the amounts and will publish them here before usage becomes visible on November 1. They're sized to cover typical usage.

Included credits reset on the 1st of every calendar month, irrespective of the date your subscription started. Every account is on the same cycle, so this doesn't follow your invoice date.

Credits cover the work you bought the product to do. For example:

Credits aren't used for learning the platform. Asking the AI Support Assistant a question is free.

A credit buys a fixed amount of AI work, and how far it goes depends on how that work is set up. Think of it like the range on a car. A simple FAQ call on the standard model goes further than a complex call on a premium model, and a larger knowledge base, additional AI capabilities or longer chat prompts may consume credits faster too.

We'll publish conversion rates for voice minutes and chat messages in standard configuration, alongside the included amounts. We will also share guidelines to help you optimize your AI Employee configuration.

Conversations AI is the first. Other products like CRM AI, Social AI and Reputation AI move onto credits later, with timing to be confirmed.

Vibe runs on its own separate credits. The two never mix in either direction: buying an AI credit pack doesn't add Vibe capacity, and running out of Vibe credits doesn't affect Conversations AI.

From January 1, an alert goes to both you and your client before the account reaches zero. At zero, new AI work pauses, but work already underway always finishes, so a caller mid-conversation with an AI receptionist is never cut off. Buying a credit pack restores capacity, and the account's included credits come back on the 1st.

We're finalising credit pack sizes, types, prices and expiry. We'll publish them, along with how purchasing works, before credits apply.

Account-level usage is available on every plan. Open any account in the Business App to see it. The view across your whole book at once comes as a Premium Report, which is included on every partner plan except Starter. We're working on reporting inside the platform, but it won't be ready for this release.

November 1 is when usage becomes visible as credits consumed. Credit equivalents won't be available for usage before that date.

Alerts are intended to reach you as well as your client, so a partner managing credits on a client's behalf stays informed either way. We'll confirm the controls before credits apply.

Not in this release. Usage is visible on the account, so nobody is caught out by it. If that doesn't fit how you work with your clients, tell us as we're collecting feedback on the experience.

We are excited to announce that is now officially live for all Vendasta partners as of September 1, 2026! You can now convert prospects faster and accelerate sales cycles by delivering visible, completed AI work up front—no pre-sales setup required.

Traditional onboarding asks small businesses to buy on a promise and handle the initial setup. Easy AI Onboarding flips that model, showcasing real business results in under 10 minutes from account creation.

Instead of sending clients into an empty software experience, Easy AI Onboarding immediately displays actionable proof of value:

The onboarding experience now centres around an automated preview of completed AI tasks. During Early Access, this redesigned email quickly increased Business App logins by 21% over the previous welcome email. As of September 1, it’s increased logins by over 30% and still climbing!

The updated Business App Home Page acts as a continuous engine for expansion revenue:

Zero Manual Pre-Sales Setup: Keep more of your profits by skipping unpaid setup time. The AI automatically builds out work to preview, like: setting up a starter website and a ready-to-use AI Chat Receptionist, so your team doesn't have to spend hours doing manual technical work before a prospect even buys.

You Maintain Product, Pricing, and Payment Control: Choose which products appear for self-serve upgrades, set your own retail prices and margins, and choose whether to collect payment directly in Business App through Vendasta Payments, or receive an order notification and fulfill the order using your own billing workflow.

Instant Proof of Value: Client prospects see tangible, customized work in under 10 minutes. Inspect draft work, approve changes, and easily purchase upgrades at their own pace.

Try it today! Add yourself as a user on a new or existing account that was created in the past 30 days. Send yourself the onboarding email and you'll open the exact email that they'll open, with your branding on every line.

Ten minutes, and you've lived the exact experience your clients will get. That's conviction you can't fake on a sales call.

No, the Easy Onboarding experience will turn on automatically!

No, a site is only generated when the onboarding email is sent, and only if Vibe Free or higher is active on the account at that moment. Tying it to the email prevents sites from being generated for accounts nobody will ever look at.

Not necessary; the experience will still work. Without Vendasta Payments, upgrade requests come through as orders on your existing workflow.

Yes, you can control how clients order, and everything is based on the products that you activate and the business’s own information. For more information on customization, visit our documentation:

Usually 5–15 minutes on a new account, to allow provisioning and the Vibe site build to finish (when Vibe is active).

The in-app preview is sample content. To see the live version, add yourself as a user on the account and send the onboarding email to yourself.

Yes. It's still available as a resend option, and is being relabelled to reflect that it's the set-password email.

Actual product activation dates, not the rollout date. Anything activated more than 30 days ago drops off the card, so long-standing clients won't see stale items.

Yes, you can send the onboarding email to existing users. Keep the 30-day rule in mind — a client who's been active for years will see a much shorter list.

Keep selling the product. Just hide the AI Employee your clients aren't ready to use, without pulling the product it's part of off the shelf.

Some AI Employees don't make sense for every client yet. Maybe one isn't fully supported on a client's edition, or you're not ready to roll it out in a particular market. Until now, the only way to keep a client from seeing an AI Employee that wasn't ready for them was to stop selling the product it came bundled with, which meant giving up that revenue too.

Now, you can hide individual AI Employees by market. Clients there stop seeing it, stop being able to manage it, and it stops answering, while the rest of the product stays fully active and sellable. New AI Employees stay visible by default, so hiding one is a call you make, not something you have to remember to turn on.

This closes two gaps that were costing you either revenue or support time.

Q: Will hiding an AI Employee affect the product it's bundled with?

A: No. The product stays fully active and sellable — only that AI Employee's visibility changes.

Q: Do I need to hide new AI Employees manually to keep them from clients?

A: Yes. New AI Employees are visible by default, so if you want to hold one back from a client, you'll need to hide it yourself.

Q: Can I hide an AI Employee in one market and keep it visible in another?

A: Yes, visibility is set per market, so you can roll out at whatever pace makes sense for your business.