Accommodate your clients' various business models with greater flexibility in My Meetings. Customers can now book multiple services into single appointments, while businesses control exactly how those services get assigned to providers: with automatic priority-based assignment, manual selection, or a mix of both.

Two new features work together to eliminate confusion and inconvenience for a business' team, and its customers.

Combine multi-service booking with automatic priority assignment to streamline scheduling, reduce back-and-forth, and get customers booked in for more services, faster.

Appointment booking is a crucial component of the customer experience. Get it wrong, and customers are lost before they even walk through the door.

Customers often don't just need one thing. A salon client wants a haircut and a beard trim. A spa client is seeking a massage and a facial. Fido needs his teeth cleaned and his nails clipped. Booking those services separately is not only inconvenient, but impractical. With multi-service booking, they can find one time to get everything they need or want in a timely fashion. Customers get a great experience, and businesses earn more revenue from clients that would have otherwise booked just one service.

Businesses without clear service provider assignment rules end up with manual reassignment work or customer confusion. In some scenarios, it makes sense to allow the customer to choose who they want to, say, cut their hair. When customers are booking in for a demo, the business might want to get their top salesperson on as many of those calls as possible. A customer looking to get a leaky faucet fixed probably just wants the next available plumber! With round robin, priority assignment, and customer selection available, businesses can choose the appropriate setting for each event type.

Two new features work together to eliminate confusion and inconvenience for a business' team, and its customers. Customers see a single, intuitive booking experience, and the business controls exactly how services get distributed across their team based on availability priority.

First, set up service groups:

Then create a Service Menu:

Your Service Menu gets a unique booking URL. Share it anywhere your customers are: your website, emails, SMS, or embed it directly into your site. When a customer is booking an appointment, the calendar will only show time slots where all selected services fit back-to-back.

The appointment appears in your bookings view as individual appointment blocks (one per provider/service), correctly assigned to the right staff member.

When a customer books multiple services:

A: Yes. Before confirming, they can adjust their service selection, provider, or time as many times as they want. Once confirmed, rescheduling or cancellation applies to the entire multi-service session.

A: You can give customers control. They can pick a specific staff member for all services, a different person for each service, or select "Any" to let the system find the best fit. If "Any" is selected, the system prioritizes staff who can cover all selected services, so everything happens in one seamless appointment.

A: Completely. Groups let you organize services and set selection rules per group. Some groups can be single-select (mutually exclusive), others multi-select (stackable).

A: The customer receives one consolidated confirmation (email or SMS) listing all services, times, and providers. The confirmation channel (email or SMS) is determined by the settings on the event types included in the session. If all services are set to SMS, the customer gets one SMS. If a mix exists, both channels are used, each as a single consolidated message.

A: Not in this release. Modifications apply to the entire multi-service session. Per-service changes are on the roadmap.

A: Yes. Multi-Service Booking works with every assignment type. The provider selection flow adapts based on your event type settings.

A: Yes. Service groups and provider assignment are independent. Use service groups alone for simple bundling, or combine with priority assignment for maximum control.

A: The system checks availability in real-time and assigns the next available provider in priority order. Customers always get booked; assignment happens automatically.

A: Yes. Set the service group to "Client selection" mode, and customers will see available providers to select from. You can also offer "Any" (auto-assign) as an option.

A: Yes. Each service in the group keeps its own duration, and the system schedules them back-to-back with no gaps.

A: Yes. Each service group can have its own assignment mode (automatic priority, customer choice, or any provider).

A: Service groups and provider priority are location-specific. Set them up once per location, and each location's customers see the right providers and assignment rules.

Vendasta Vibe is now available in beta inside the marketplace. Start building today, free, or meet Vibe live at Vendasta Connect.

Finally, software that understands your business before you start building. With Vendasta Vibe, simply describe what you need, and it delivers professional websites, apps, and dashboards that are pre-loaded with your business info, automatically connected to your CRM, and live in minutes.

No manual data entry. No starting from a blank page. No waiting weeks for a developer. Just describe it, and Vibe builds it.

While generic AI builders start with a blank slate, Vibe starts with context and connectivity from the first prompt:

We are actively shaping how partners can package and distribute Vibe-built apps to their SMB clients as a new recurring revenue stream. Stay tuned for more details.

Great for exploring Vibe and shipping your first app at no cost.

: Great for shipping apps with full business context.

Great for advanced builders shipping professional apps with full business context and integrations.

Top up when you need extra capacity. Credit packs available in 10,000, 25,000, 50,000, and 100,000 sizes. Unused credits carry over month to month while your add-on is active.

Sign in to your Vendasta account, activate Vibe in the marketplace, start building in the Business App and ship your first app this afternoon.

Gemini joins Google AI Mode and ChatGPT in the Snapshot Report's AI Optimization (AEO) section, giving partners a fuller picture of how a business shows up in AI-generated search responses.

The AEO section of Snapshot Report now tests visibility across Google AI Mode, ChatGPT, and Gemini. Using the same personas and questions for each, the comparison is apples-to-apples, making it easy to see at a glance which AI engines reference the business today and where the gaps are.

AI-driven search is fragmenting across a small set of dominant engines, and discovery patterns vary between them. Until now, Snapshot Report's AEO comparison only covered two - Google AI Mode and ChatGPT - which left a meaningful blind spot when trying to provide a complete picture.

If you use the default Snapshot Report configuration with the AI Optimization section enabled, Gemini appears automatically in new Snapshot Reports.

If your Snapshot Report is customized, you'll want to confirm the AI Optimization section is enabled.

A: New Gemini visibility data appears in Snapshot Reports created after 1 May 2026. Older reports retain the model coverage they had when generated.

A: No. The personas, prompts, and methodology are unchanged for the existing models. Gemini joins the same controlled setup.

A: As AI search continues to evolve, additional engines may be added to keep the comparison representative of where customers actually search.

A: Yes. AEO continues to support translated prompts so results reflect real user search behavior in each region.

View support tickets you've opened with Vendasta right in Partner Center. The new "My Tickets" view includes status, subject, and history for easy referencing.

The new "My Tickets" view inside Partner Center surfaces every support ticket a partner has created with Vendasta. Tickets appear in a table with their subject and current status, so it's easy to scan what's open, what's resolved, and where each request stands.

This release covers the list view. Full in-ticket conversation history — seeing the back-and-forth on each ticket inside Partner Center — is coming soon.

When Vendasta moved support in-platform off Zendesk, partners lost the simple ability to look up the tickets they had filed. The most-requested follow-up since that move has been a place inside the product to see what's open with Vendasta support. "My Tickets" answers that ask.

Instead of waiting for an email update or pinging support to ask "did my ticket get picked up?" partners can open Partner Center, see the full list, and check status directly. That makes day-to-day operations smoother, and it brings ticketing into the same place where partners already manage everything else with Vendasta.

The "My Tickets" list view is available now in Partner Center for every partner.

A: Not in this release — the current view is the list and status. Full ticket conversation history inside Partner Center is coming soon.

A: No. Email updates continue to work the same way. My Tickets is an additional in-product surface for visibility into ticket status.

A: Not yet. This release covers Partner Center, but empowering partners to offer ticketing to their own customers is on the roadmap.

A: Ticket creation flow is unchanged. My Tickets focuses on viewing and tracking the tickets a partner has already opened.

Stay compliant in GDPR and CASL jurisdictions automatically with a new email configuration setting, "Opt-in Email Marketing" in Business App.

The Opt-in Email Marketing setting requires explicit email and SMS consent before contacts can be added to a campaign, and surfaces clear validation errors at send time, so your clients can stay compliant in GDPR and CASL jurisdictions without manual checks.

For new account groups in GDPR countries, the setting is enabled by default. Partners operating in other jurisdictions can turn it on selectively to match local regulations (CASL in Canada, GDPR in the EU and UK, etc.).

When the setting is on, the campaign builder surfaces validation errors for any recipient missing the appropriate consent — so the campaign can't go out to a contact who hasn't opted in.

GDPR and CASL aren't optional. Businesses operating in those jurisdictions need to prove that every recipient on every campaign has given explicit consent to receive marketing, and proving it after the fact is the hard part. Before this update, consent was tracked in the CRM but still required manual checks.

Now, any business running campaigns in CASL or GDPR jurisdictions can trust that their contacts' consent is respected automatically.

For new account groups in GDPR countries, this setting is on by default. For other account groups, partners can enable it from the Email Configuration settings in Business App.

A: For new account groups created in GDPR countries, yes. For other account groups, a partner administrator needs to turn it on under Email Configuration in Business App.

A: Those contacts will appear as validation errors when added to a campaign. To send to them, you'll need to capture explicit consent and update the contact record — or remove them from the campaign.

A: Yes. The setting validates email consent for email campaigns and SMS consent for SMS campaigns.

A: It will surface validation errors for any in-progress or queued campaigns that include contacts missing consent. Those contacts won't receive the campaign until consent is captured.

Google rewards profiles that use its Structured Services library by recognizing and surfacing those services in relevant searches. We've updated how services map behind the scenes so eligible services automatically benefit, while everything customers have already added stays exactly where it should. The update happens automatically with zero customer impact and no services lost.

Local search visibility depends on Google understanding what a business actually offers, but mapping services accurately to Google's expanding Structured Services library has historically been a manual, error-prone process.

The update is live now across all partner accounts and applies to all applicable Google Business Profiles managed in Vendasta. No action is required.

No services were lost. Every service that existed before this change is still present, either as a Structured Service or a Custom Service.

No customer action is required. The mapping happened automatically behind the scenes when the update went live.

When a recorded meeting finishes being analyzed, authorized users now receive an in-app notification and an email — with a direct link to the Meeting Details page — so follow-up can start while the conversation is still fresh.

When a sales rep or team member finishes a recorded meeting, they want to be notified as soon as the AI summary and transcript are ready, so they can review action items and follow up with the client or their team while the conversation is top of mind.

As soon as AI analysis completes, every authorized user on the meeting automatically receives an in-app notification in the notification center and an email at their registered address. Both include the meeting title and a direct link to the Meeting Details page, where the summary, transcript, action items, and sales coaching insights can be reviewed. Notifications are enabled by default; no setup is required.

Following up with a prospect or customer shortly after a meeting communicates that you listened, your business is organized and professional, and the customer is a priority. Providing this positive customer experience after a meeting can help close new deals and strengthen existing relationships, while delayed, disorganized follow up can negatively impact the outcome of even the most promising meeting.

This update helps your team follow up as soon as possible. Before, sales reps and account managers had to manually refresh the "Recordings" tab in "My Meetings" to check whether the summary was ready. Analysis can take a few minutes to complete, so most people just walked away and came back later, delaying follow up.

With meeting summary ready notifications, the moment the AI is done, you know. That means action items go out, follow-up emails get drafted, and coaching conversations can happen while the meeting is still top of mind.

Conversation intelligence features (meeting recording, AI summaries, sales coaching, and conversation scoring) are available with CRM AI Pro.

Notifications are enabled by default for every authorized user on a meeting, including the host, creator, and invited team members. External participants (clients, prospects) do not receive notifications.

To manage your preferences:

Only authorized users on the meeting — the host, creator, or users added as authorized. External participants do not receive notifications.

Yes. Go to

Notifications are sent as soon as the AI analysis completes. This typically takes a few minutes after the meeting recording ends, depending on the length of the meeting.

No notification is sent if analysis fails. You can check the status of your meetings from the "Recordings" tab in "My Meetings."

External link sharing now includes the AI-generated summary, transcript, action items, and topics discussed — not just the video recording — so clients can review the full meeting recap without logging in.

When you enable external sharing on a recorded meeting, the public link now gives viewers access to the recording, the AI-generated summary, the full transcript, action items, and topics discussed. Sensitive internal information — sales coaching scores, conversation metrics, and guest details — stays private to your organization. Recipients open the link in any browser and see everything in one place; no Vendasta login required.

Before this update, the public sharing link only included the video recording. The summary, transcript, and action items were locked behind login, so sharing them with a client meant manually copying and pasting takeaways into a follow-up email. That created friction every time a sales rep or account manager wanted to confirm what was discussed.

With this release, the recap is part of the share by default. Clients get the recording, summary, and action items in a single link they can open from any browser. Internal commentary stays internal, and external viewers get a read-only experience — they can read the transcript but cannot download or copy it.

External sharing is available from the Meeting Details page on any recorded meeting where AI analysis has finished processing.

The recipient opens the link in any browser and can view the recording, summary, and transcript immediately.

A: No. When external sharing is enabled, all available content (recording, summary, transcript, action items, topics) is included in the public link. Individual sections can't be selectively hidden.

A: No. The transcript on the external page is read-only. Download and copy options remain available only to internal users on the Meeting Details page.

A: Yes. Any meeting that already has external sharing enabled will now show the summary and transcript on the public page in addition to the video recording.

A: External sharing requires the meeting analysis to be complete. The summary and transcript appear once processing finishes.

Cap how far into the future customers can book a meeting on your public scheduling links with My Meetings. Set a rolling window (e.g., "4 weeks out") or a fixed date range, and any date outside that window is automatically disabled on the public booking calendar.

Businesses can now control exactly how far ahead customers can book with the new "Limit future meetings" setting in My Meetings. No more far-future bookings cluttering your calendar, or customers scheduling outside the availability window of a particular offering.

If no limit is set, the event type continues to allow bookings with no future date restriction, matching the previous default behavior.

Whether a business offers services specific to a season or year round, there are many reasons to prevent customers from booking many months or even years in advance.

Here are some reasons a business might limit how far into the future they'll accept bookings:

Full flexibility is available to accommodate event types where it's common to book a year in advance and appointments usually made just weeks or days before.

This feature works for both personal event types and team event types, in both Partner Center and Business App.

Roll out account templates at scale with confidence that notifications will reach the correct contact for each workflow, from each account.

The "Notify a User" automation action (previously "Notify an Admin") now accepts a dynamic user ID from a previous automation step. Account templates rolled out at scale can finally route notifications to the right owner, instead of being hard-coded to a specific admin.

Pull the account owner, the assigned salesperson, or any user reference from earlier in the workflow, and the notification routes to that user automatically.

Account templates are how partners deploy fully configured accounts at scale across their client base. Notifications inside those templates were the one place the template still had to be customized per account, negating some of the value. With dynamic user IDs, notifications follow ownership the same way the rest of the template does—configure once, deploy everywhere.

In Partner Center or Business App, go to

The dynamic user ID field accepts references from any preceding step that returns a user.