Businesses can now set a Primary Operating Language on their Business Profile, and booking confirmations and reminders are sent to guests in that language automatically. Local customers get local communication, no manual translation required.

Until now, every booking confirmation and reminder went out in English, regardless of where the business operated, or the language their target audience spoke. The new Primary Operating Language field on the Business Profile changes that. Set it once, and My Meetings automatically sends outgoing booking notifications (SMS and email) to guests in the selected language.

The setting is managed independently by each business and can be updated at any time from the Business Profile page. Supported languages include Afrikaans, Czech, Dutch, English, French, French (Canada), German, Italian, Portuguese, Russian, Spanish, Spanish (Latin America), and Swedish.

*Note: The Primary Operating Language setting also determines the language of conversation summaries.*

Confirmations and reminders in a customer's own language build trust and reduce no-shows. Sending them used to be impossible without a language setting, so every guest received English. For businesses serving non-English-speaking customers, that meant a booking experience that didn't match the rest of their service.

Now, each business controls its own language independently, so partners can serve clients across regions and languages without workarounds. And because the default stays English until a business actively chooses otherwise, there are no surprise changes for existing accounts.

Available now in Business App. The field is empty by default, and notifications will continue to be sent in English until a language is selected.

Show your clients how the work your team is doing is increasing appointment bookings for their business with a new Metrics card in Business App.

Until now, the Business App home page showed impressions, engagement, and leads, but the moment a visitor converted into a booked appointment, that signal disappeared. The new My Meetings card closes that gap, surfacing booking activity in its own row below the existing funnel as soon as Meeting Scheduler is active. The card shows:

With appointment activity, AI booking performance, and calendar health right alongside your marketing funnel, businesses can see the impact of their investment with your agency - from impressions to booked appointments - on one screen.

Booking a meeting is the highest-intent action a local business can capture. To check appointment performance, you previously had to navigate elsewhere, disconnecting booking results from the rest of the marketing picture.

Now, booking activity sits right alongside impressions, engagement, and leads. For partners, that means a concrete booking number is visible at a glance built into the Executive Report, giving your business a clear way to anchor the value of the scheduling product in monthly client conversations, and to show AI Chat and AI Voice Receptionists driving real appointments.

Available now for accounts with Meeting Scheduler active. If Meeting Scheduler is already activated, the card appears automatically—no additional setup required.

Starting will be automatically included in the default products and services for every new account created via Partner Center. This update comes at no extra cost to you or your clients, allowing you to provide immediate, powerful AI tooling from day one.

Building custom apps and websites has traditionally required extensive development time or technical setup, which delays the time-to-value for new clients. Every new client can instantly start building custom AI-driven applications and websites the moment their account is created, helping you drive higher initial engagement and demonstrate immediate platform value without lifting a finger.

Clients can now book multiple services in a single conversation with an AI Chat or Voice Receptionist, delivering a faster, smoother customer experience with no back-and-forth required.

Previously, when a customer asked to book a haircut and beard trim, your AI receptionist could only handle one service at a time. The customer would book the first service, then loop back through the entire booking flow again for the second—by which time, the best available slot might be gone.

That friction is gone. Your AI receptionist now detects multi-service requests, finds a single time block that covers all selected services, and confirms the entire appointment in one go.

— When customers say "I need a haircut and a beard trim," your AI understands both services in a single request and books them together.

— The AI finds time slots where all selected services can run back-to-back in a contiguous block, respecting duration, buffer times, and provider availability.

— Customers see your configured services as a simple numbered list (in chat) or spoken options (in voice) and can select multiple services.

— Configure each service group as Single Select (e.g., choice of haircut styles) or Multi Select (e.g., add-ons like head massage or beard trim). Mix and match within the same menu.

— Option to require only a phone number for booking (no email) with SMS as the notification channel. Works for both Chat and Voice Receptionists.

— If multiple services ask for the same field (e.g., "Phone Number"), customers answer once.

— The entire multi-service session logs as one activity in the CRM, not separate entries per service.

— Both AI Chat and AI Voice Receptionists support multi-service booking. Each must be configured separately.

Multi-service booking reduces friction and increases conversion. Customers get what they need in one interaction instead of repeating the booking flow. For service-based businesses especially, such as salons, spas, home services, medical offices, this is a major convenience improvement that drives higher customer satisfaction and captures more revenue per interaction.

Ready to set up multi-service booking? Review the

step-by-step instructions

.

Customers can reschedule or cancel the entire appointment block. Rescheduling or canceling individual services within a session will be available soon.

If services in a session have mixed notification settings (some email, some SMS), customers receive both email and SMS confirmations.

No. The "Allow Multi-Selection" toggle defaults to OFF for existing menus. Your current customers experience no change unless you opt in.

No. Chat and Voice Receptionists are independent. Enable multi-service booking for whichever channels your business uses, or both if you want the feature everywhere.

You'll be automatically migrated to Book Multi-Service Appointment in early July. No action needed: your current bookings continue without interruption. The new capability handles single and multi-service bookings, so it's a drop-in replacement.

Yes. Use the phone-number-only booking option in the new Book Multi-Service Appointment capability and set SMS as the notification channel.

Engage clients more often and more deeply over SMS by sharing videos, PDFs, and batches of photos.

Conversations now supports video, PDF, and multiple-image sending over SMS channels, the same way you'd send them through chat or email. Send a batch of photos from a daycare's afternoon playtime, a PDF invoice from a home service visit, or a quick video walkthrough.

SMS is the channel customers check first: 80%+ open rates. Until now, if you wanted to share photos or documents, you were limited to text, and your team has to switch to email or a second platform to share anything visual.

Businesses like animal daycares, home services, and salons can now send visual proof-of-work and delightful moments reach customers instantly in their most-trusted channel, without losing context or asking them to open another app.

A: Video and PDF sending is supported across SMS (US & Canada). Multi-image support follows the same regional availability as standard SMS service.

A: Yes. Video files are limited to 25 MB, individual images to 10 MB, and PDFs to 25 MB. These align with standard SMS provider limitations.

A: Not yet. Customers can reply via text, but photo/video replies are not yet supported. This is on the roadmap for a future update.

A: No. If you have Conversations AI Pro or Premium, you can send rich media over SMS at no additional cost (within standard SMS message rates).

Conversation summaries follow a business' preferred language setting instead of assuming a language based on location.

AI Receptionists help businesses engage leads in any language, helping potential customers have a great first experience, but when reviewing those conversations, teams need to understand what the customer is looking for quickly and accurately.

Conversation summaries are now generated in your business' preferred operating language, not the language of the location where the conversation happened. This fix solves a real problem: businesses that operate in Spanish in the US, for example, now get summaries in the language they actually use.

Set your preferred language, and that language will be used for all summaries across both web chat and voice conversations.

Accurate summaries in the right language help teams:

For businesses serving multiple language communities or operating across regions, this ensures every summary is useful from the moment it's generated.

Summaries are generated in the same languages supported by Conversations AI.

The operating language setting applies to your entire business. For location-specific language preferences, contact support to explore options.

No. Only new summaries generated after the language is set will use your preferred language. Existing summaries retain their original language.

Yes. The language preference applies to both web chat and voice conversation summaries.

Deliver exceptional site performance and enterprise-grade security by transitioning your clients to our upgraded WordPress hosting infrastructure, currently rolling out in phases inside Business App.

We're actively migrating all WordPress hosting sites to a high-performance infrastructure platform in carefully monitored batches. with zero site downtime, requires no change to your current pricing, and replaces the old multi-tab layout with a new single-page management dashboard once your sites migrate. The first time you open a migrated site in Business App, you'll land on the new experience.

Your sites keep working immediately after migration with no DNS changes required. Completing one optional step in the “How to access” section will unlock the full enterprise WAF security suite, though this isn't required to keep your sites running.

Traditional hosting exposes SMBs to performance bottlenecks, security vulnerabilities, and unexpected downtime. This upgrade resolves those challenges by isolating every site into its own containerized environment, ensuring neighbouring traffic spikes never impact your client's performance.

By upgrading this infrastructure, it offers your clients (dropping potential annual downtime from 8.7 hours to just 5 minutes) and . This allows you to protect their digital presence and demonstrate clear value as a reliable technology partner.

The previous multi-tab layout is replaced by a single, modern dashboard. Monitor desktop and mobile page speeds, Core Web Vitals, built-in analytics, plugin/theme updates, staging environments, and advanced developer tools from one location inside Business App:

Full technical details are accessible via the Enhanced Dashboard help docs.

In the final phase of this upgrade, we will begin moving website templates over to the new infrastructure.

We're executing this upgrade in automated batches, meaning no immediate action is required for the vast majority of your sites.

Your account manager or customer success manager is your first point of contact for any questions about your migration. Reach out to them directly and they will be happy to help at every step of this transition.

Build focused objectives more effectively by creating dedicated sessions and using interactive chat, now available in Vibe.

Vibe has launched and a new mode to enhance how you collaborate with AI.

When managing multiple tasks, AI conversations can quickly become cluttered, causing important context to get cross-contaminated or lost. Sessions solve this problem by letting you isolate your brainstorming; once you finish building against one objective, you can seamlessly create a new session to start fresh on your next goal. You also never have to worry about losing track of your history, as all of a project's messages remain completely visible under the "all messages" area right beneath the session selector.

Furthermore, the "Ask Vibe" mode eliminates the friction of repeating yourself. The mutual understanding and context you build during your back-and-forth discussion automatically carry forward into the AI turn when you switch over to plan or build modes, allowing you to transition from strategy to creation instantly.

Meeting summaries now deliver directly to your inbox with a complete overview, action items, and quick links to ensure important discussions, decisions, and to-dos aren't left behind, forgotten before the next meeting.

When a recorded meeting finishes analysis, your team gets an email with the AI-generated summary, key action items, and the meeting overview. No need to log in to find the details. They're right there in your inbox, complete with an unsubscribe link for full control over email preferences.

Keeping teams aligned after meetings often means everyone has to check another system, review notes, or wait for summaries to be shared manually. Email delivery removes that friction. Action items and summaries reach people where they already work, making it faster for distributed teams to stay on the same page.

Invited but couldn't attend? Catch up with the summary email to stay informed or be ready to act on next steps.

This update applies automatically when meeting recording is enabled.

To enable meeting recording:

### FAQs

A: Yes. Configure recipients in notification settings when enabling the feature. Multiple team members can receive summaries automatically.

A: Each summary email includes an unsubscribe link. Team members can use it to opt out of summary emails while keeping summary access in the app.

Duplicate forms, embed more than one on a single page, customize the thank-you page, and more with recent updates to Forms.

Each update removes a specific friction point in how partners and SMBs create, deploy, and manage forms:

Copy any existing form with a single click. A preview of the duplicate appears before it's created, so you can confirm you have the right form before committing. This is particularly useful for partners running recurring webinars who reuse the same structure each time, and for enterprise deployments like Italiaonline that require consistent consent fields across many forms.

A small change to the embed script now lets partners place two or more distinct forms on the same page with isolated CSS — no more iframe workaround. Each form renders and behaves independently.

After a visitor submits a form, you can now show a success page with a custom thank-you heading and message or redirect them to any URL. If desired, show a "go back" button so they can submit again without refreshing the page.

Validation error messages (like "invalid email" and "invalid phone number") that were previously hardcoded in English now display in the visitor's language based on their location — automatically, with no configuration needed.

Form submission notification emails now follow the recipient's language rather than being locked to the language the form was built in. Notifications are configured the same way as automations, making the behavior consistent across the platform.

These five updates address a range of common complaints from partners managing forms at scale. Recreating a form from scratch for every webinar, working around the one-form-per-page limitation with iframes, landing international visitors on English error messages, and building separate notifications for different language markets were all real friction points. This sprint resolves all of them in one release.

A: Yes. The duplicate is a complete copy of the original. Review it in the preview before saving and adjust anything that needs to be specific to the new use case.

A: No. Validation error translations (email, phone format, etc.) apply automatically based on the visitor's location for all forms.

A: Yes. The change removes the previous one-form limitation. Each form runs with isolated CSS regardless of how many are on the page.

A: Without the go-back button, visitors would need to manually refresh the page to submit again. Enabling the button removes that friction.

A: Going forward, notifications will follow the recipient's language. Notifications previously locked to a campaign language will now use the unified translation logic.