Last week, Vendasta's AI Voice Receptionist was released to open beta to increase lead capture and conversion for SMBs by ensuring no customer call goes unanswered. Learn more

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Share the good, the bad, and the ugly. How are your clients using it? What early results are you seeing as the receptionist captures new leads and engages returning customers? What improvements would facilitate set up?

Tell us about the challenges you're experiencing, or your reasons for not introducing the AI Voice Receptionist to your clients? Are they not a good fit* for the Beta period? Or perhaps they are not convinced of the benefits?

Vendasta's AI Voice Receptionist, SMBs can increase lead capture and conversion by:

While Vendasta's AI Voice Receptionist helps SMBs make the most of every lead, it provides your agency with an opportunity to get more customers, and keep them, by:

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SMBs who:

Partners who:

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Join us for a special webinar series designed to help agencies get the most out of offering Vendasta's AI Receptionist to SMBs in any industry.

You'll learn:

Designed for agency owners serving home renovation professionals, plumbers, electricians, and similar service-based industries.

This session is tailored for agencies that work with spas, salons, pet groomers, and similar personal care providers.

Perfect for agencies supporting financial advisors, lawyers, accountants, and other professionals.

here

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has been released on open beta, and is now available to customers of Inbox Pro.

Help your SMB clients answer every phone call to capture more new leads and keep customers happy. Whether they're getting in touch via chat phone, their AI Receptionist is always ready to respond!

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Provide your SMB clients with the opportunity to answer every lead immediately with AI Voice Receptionist.

AI Voice Receptionist is an AI-powered employee that increases lead capture and conversion for SMBs by ensuring no customer call goes unanswered. Available to customers of Inbox Pro for the duration of the open beta period*, AI Voice Receptionist is now ready to answer phone calls for SMBs located in US & Canada. To encourage testing during open beta, each account has access to 300 voice minutes per month at no additional cost beyond their Inbox Pro subscription, with a 5 minute limit per call.

Inbox Pro

, ideal for SMBs in US & Canada, centralizes communication for SMBs, ensuring a great customer experience across multiple channels. Capabilities include:

*

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AI-assisted Web Chat Lead Capture for Inbox

Learn more about AI Voice Receptionist

join today's webinar

!

Voice AI is an early and evolving technology, and AI Voice Receptionist is in beta. It performs incredibly well in many scenarios, but you might experience some errors during conversations, along with some big improvements that you'll see come available over time.

AI Voice Receptionist has been released on open beta to:

Share it here!

For your SMB clients who are eager to take advantage of the value AI has to offer their business, and can accept the uncertainties of using a product under development, this is an incredible opportunity for them to experience the impact without additional investment.

SMBs that meet the following requirements will find the most success with AI Voice Receptionist during Open Beta.

AI Receptionist is the first AI employee available through Vendasta as part of its broader AI workforce initiative that aims to democratize technology by making AI accessible, affordable, and practical for local businesses. To be presented as a unified AI Receptionist in the future, AI Voice Receptionist and AI Chat Receptionist can currently be configured separately in Business App > AI Workforce.

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Are your clients missing valuable opportunities due to unanswered calls and chats? Stop the shop and start capturing every lead.

Join us for a webinar designed to help you unlock the full potential of Vendasta’s AI Receptionist. This AI-powered employee ensures your clients’ businesses are always available— capturing leads 24/7 across voice, SMS, web chat, and (soon) WhatsApp.

What You’ll Learn:

Why Attend?

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AI Receptionist AI-powered voice and chat assistant for SMBs that can handle calls, provide information, route inquiries, and capture leads professionally across multiple communication channels.

Key features of the AI Receptionist available during the open-beta include:

At this time, AI chat receptionist and AI voice receptionist are configured separately, either through:

During the beta launch, the AI receptionist will be able to respond connected channels such as:

The AI receptionist will respond on additional connected channels upon its full release, such as on Facebook Messenger and through email.

SMB owners and their teams who are busy serving customers can use it to save time, reduce missed opportunities, and provide a consistent, professional customer experience.

Vendasta's AI Receptionist captures and converts more leads for SMBs by handling inquiries 24/7 across voice, SMS, WhatsApp (coming soon), and web chat. It's fully integrated with the Business App CRM and Automations, enabling them to build the ideal customer experience for their target audience, and automated workflows tailored their business model.

The open beta period begins on January 21, 2025, and is expected to end in late March or early April 2025. The general release date, along with pricing and packaging details for the AI Voice Receptionist, will be announced at Vendasta Connect on March 12, 2025.

Through this advance notice, Vendasta Partners are given time to set expectations with their customers and prepare them for upcoming changes to pricing and packaging.

During the open beta period, every SMB with an active Inbox Pro account 300 minutes of voice available every month, included at no extra cost. There is a 5-minute maximum per call.

The general release date, along with pricing and packaging details for the AI Voice Receptionist, will be announced at Vendasta Connect on March 12, 2025. Through this advance notice, Vendasta Partners are given time to set expectations with their customers and prepare them for upcoming changes to pricing and packaging.

A 5-minute limit has been implemented on individual phone-calls to avoid wasted minutes on spam or unrelated conversations, and maintain purposeful interactions that align with the needs of the business.

In open beta, the AI Voice Receptionist can handle most common inquiries and FAQs that a receptionist would be expected to handle. This includes capturing lead information and details of the conversation if a human needs to take further action.

The knowledge available to the AI Receptionist comes from the AI Knowledge base in Vendasta. Instructions for how the AI Voice Receptionist behaves during calls can be modified by adding instructions in .

Absolutely! You can update the AI’s script and business knowledge at any time by revisiting the configuration settings in the AI Workforce section.

If the AI cannot answer a caller’s question, it will capture the caller’s details and pass the inquiry to the business for follow-up. This ensures no leads or customer concerns are missed.

The AI is trained with the business’s knowledge base and FAQs. The open beta preview is highly capable, but you may see unexpected behavior. Accuracy will also depend on how well the business provides up-to-date and comprehensive information during configuration.

Yes, businesses can enable specific languages for the AI receptionist based on their audience. Many common languages are supported, and the voice AI can switch into a different language at a caller's request. Multi-language support is currently in beta, so results may vary.

Call recordings and transcripts are accessible through the Inbox and the CRM in Business App. New calls will appear in Inbox, and be logged on the contact activity in the CRM.

Users will also be notified about new calls via Email and App notifications.

Yes, the AI receptionist can manage multiple calls simultaneously, ensuring no caller is left waiting.

This notification is a legal requirement in Canada and many US states. In the future, we might look at allowing individuals to opt-out by letting them assume all legal risk, but at this time the notification will remain in place for all use.

Yes, throughout the year Vendasta will be releasing new AI Employees to provide businesses with an AI Workforce handling job functions across the entire customer journey.

Yes – ETA in late February 2025, the AI Receptionist (along with Phone & SMS features) will be added to the Partner Center Inbox experience partners located in the US and Canada.

Further pricing and availability for Partner Center inbox will be coming at a later date.

Find answers to more FAQs here.

Last week, we shared the upcoming arrival of AI Voice Receptionist on Open Beta for customers of Inbox Pro. Originally scheduled for release today, January 21, 2025, AI Voice Receptionist will now be available for SMBs with Inbox Pro tomorrow, January 22, 2025.

If you have SMB clients using Inbox Pro, you won't want to miss tomorrow's webinar, designed to help you unlock the full potential of Vendasta’s AI Receptionist.

Catch up on the latest updates to Partner Center, Business App, and more.

On January 21, 2025, Vendasta's AI Receptionist will be released to Inbox Pro on open beta.

Help your SMB clients answer every phone call to capture more new leads and keep customers happy. Whether they're getting in touch via chat phone, their AI Receptionist with Inbox Pro is always ready to respond!

The Vendasta team is thrilled to announce the evolution of our "Listing Distribution" product into "," effective February 3rd, 2025. More than just a name change, it’s a significant step forward in our commitment to helping you and your SMB clients achieve greater success in building their online presence. With exciting new features, enhanced reporting, and a valuable partnership with TransUnion (owners of Neustar Localeze), Citation Builder is designed to deliver even more value and transparency.

Vendasta retired the Sales & Success Center on , as part of its commitment to continuous innovation and platform evolution. All partners were required to transition to Vendasta’s unified by this date to continue utilizing the company’s powerful sales and client management tools.

On January 21, 2025, will be released to Inbox Pro on open beta.

Help your SMB clients answer every phone call to capture more new leads and keep customers happy. Whether they're getting in touch via chat phone, their AI Receptionist with Inbox Pro is always ready to respond!

January 21, 2025: Try out the beta of AI voice receptionist in Inbox Pro (feature available to US & Canada accounts)

January 22, 2025: Join our webinar to learn more

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During the open beta period of AI Voice Receptionist, provide your SMB clients with the opportunity to answer every lead immediately with:

Inbox Pro

, ideal for SMBs in US & Canada

Currently includes:

Are your clients missing valuable opportunities due to unanswered calls and chats? Stop the shop and start capturing every lead.

Join us for a webinar designed to help you unlock the full potential of Vendasta’s AI Receptionist. This AI-powered employee ensures your clients’ businesses are always available— capturing leads 24/7 across voice, SMS, web chat, and (soon) WhatsApp.

What You’ll Learn:

Why Attend?

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On January 21, 2025, WhatsApp messaging will also be available in

AI-assisted Web Chat Lead Capture for Inbox

, ideal for for SMBs outside of US & Canada.

Currently includes:

NEW on January 21st:

The Vendasta team is thrilled to announce the evolution of our "Listing Distribution" product into "," effective February 3rd, 2025. This transition represents more than just a name change — it’s a significant step forward in our commitment to helping you and your SMB clients achieve greater success in building their online presence. With exciting new features, enhanced reporting, and a valuable partnership with TransUnion (owners of Neustar Localeze), Citation Builder is designed to deliver even more value and transparency.

What’s New with ?

The new name, "Citation Builder," better reflects the product’s purpose: building citations to enhance local search visibility. This change also eliminates confusion between "Listing Sync Pro" and "Listing Distribution," making it easier for partners and clients to understand the unique benefits of each tool.

The evolution to Citation Builder aligns with our commitment to delivering tools that help you grow your business while supporting SMBs in achieving a strong, credible online presence. Together, we’re setting the stage for renewed growth and success in 2025 and beyond.

If you have any questions or would like to learn more, our team is here to help.

Thank you for partnering with Vendasta to empower local businesses!

— Vendasta is set to retire the Sales & Success Center on , as part of its commitment to continuous innovation and platform evolution. All partners are required to transition to Vendasta’s unified by this date to continue utilizing the company’s powerful sales and client management tools.

The Partner Center CRM, launched in November 2023, has quickly become the go-to solution for managing SMB clients, offering an all-in-one platform that supports both agencies with dedicated sales teams and those without. The transition reflects Vendasta’s strategic vision to provide partners with a more cohesive, efficient CRM experience, featuring integrated workflows, enhanced automation, and seamless customer management.

Vendasta has already onboarded new partners to Partner Center CRM since June 2024, and all existing partners must make the transition by January 2025 to continue accessing these features.

Vendasta’s Partner Center CRM now offers feature parity and beyond with Sales & Success Center. This evolution includes significant enhancements, such as:

Due to low usage, and to ensure users receive the best possible experience, some features currently only available in Sales & Success Center will be retired completely.

By consolidating these capabilities into a single, streamlined platform, Vendasta is eliminating the need for partners to switch between multiple systems, thus providing a more efficient user experience.

Vendasta encourages all partners still using Sales & Success Center to begin their migration to Partner Center CRM immediately. Detailed training resources in our Academy and support documentation in our Help Center are available to assist partners in making a smooth transition.

For any assistance or to request additional support during the migration, partners are encouraged to reach out to their Vendasta account manager or contact support by emailing support@vendasta.com.

All partners must complete the transition by , when Sales & Success Center will no longer be available.

Partner Center CRM offers integrated workflows, powerful automation, enhanced customer management tools, and a fully customizable white-label experience — all within one platform.

No, there are no changes to pricing or contract terms as part of this transition.

A: Vendasta’s Help Center and Academy offer training resources. Partners can also reach out to their account manager for more personalized support.

To maintain access to Vendasta’s suite of CRM tools and continue benefiting from our cutting-edge platform, partners must transition to the Partner Center CRM by January 15, 2025. For questions or further assistance, contact your Vendasta account manager or visit the Help Center for detailed resources.

Welcome to Vendasta's December 2024 Product Launch! Now available, an ordering system for marketing agencies that simplifies ordering, billing, and payment collection for your team, and provides a seamless purchasing experience for your local business clients.

👉 Take the full Vendasta Academy course

With Vendasta's ordering system, you'll:

Sales Orders help you sell what you want, how you want. Updates include:

Subscriptions make managing recurring revenue easy. Updates include:

Reminder: When enabled, Subscriptions are automatically created for all Sales Orders, providing accurate financial records that can be used to improve sales forecasting, reporting, and more.

Fully integrated with your Partner Center CRM and powered by Stripe, Vendasta Payments facilitates accurate, timely payment collection. Updates include:

The administrative side of sales can be frustrating, and many agencies face challenges like missed cancellation dates, unexpected charges, and unclear revenue forecasts.

Discover how Vendasta’s ordering system can transform your agency’s workflow. In this webinar, you'll learn how to:

Learn more in the new Academy course, "Automate Billing and Payments with Vendasta," on how Vendasta's ordering system simplifies and automates everything from sales orders to collecting payments, allowing you to focus on growing your business and delivering exceptional results. This path will guide you step-by-step through automating your billing and payments with Vendasta. You'll learn to create and manage sales orders, leverage subscriptions for stable income, and harness Vendasta Payments for effortless, automatic collection.

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Welcome to Vendasta's November 2024 Product Launch! Join Kendall for a tour through the automated, AI-assisted sales solution designed to help local businesses increase new and recurring revenue, and help your agency demonstrate undeniable proof of performance.

With AI available to respond around the clock, customers are never left waiting. Whether it's nurturing leads to boost new revenue or managing responses to re-engagement campaigns designed to expand recurring revenue, your clients' AI assistant has it covered. Updates include:

While your client's AI assistant is managing customer communication, the resulting opportunities are tracked in their Business App CRM. Trigger nurturing campaigns and sales tasks along the way to move leads through the pipeline. Updates include:

Dig deeper

Demystify digital advertising for your clients with MatchCraft, which gets the most out of any budget through AI-assisted keyword selection, and automated bidding optimization across platforms like Google and Bing. Updates include:

Create compelling content for more clients in less time with Vendasta's AI-powered Social Marketing Pro. Updates include:

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Join us today at 11:00 AM EST to learn more about these updates, and get a sneak peek into our vision, showing you how AI can optimize customer acquisition and lifecycle marketing to help your local business clients grow, fast.

Whether you're aiming to acquire new clients, strengthen existing relationships, or both — Vendasta Connect will provide you with the AI-driven knowledge, tools, and strategies to propel your growth.

Join now

Join us for a live webinar to learn how to automate the sales process with AI & Automations in Business App.

Register now

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Welcome to Vendasta's October 2024 Product Launch! Join Kendall for a tour through the brand new product updates, available today, that you can sell and use to help your local business clients improve their online reputation and increase customer loyalty.

Send NPS surveys through Reputation Management Premium to help clients gauge each customer's satisfaction inviting them to leave a public review. Updates include:

Connect industry-leading apps directly with Business App to sync customer data, automate NPS and review requests, and centralize communication. Updates include:

Enhance the value of NPS data and integrated systems by setting personalized follow-ups based on NPS scores with Automations to deliver a tailored, scalable post-purchase experience. Updates include:

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Reputation Management course

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Vendasta’s AI-Powered Business App Pro Package delivers—a complete set of tools that acts like an AI-powered employee for your clients.

This package includes five key products your clients will love:

This package is a great opportunity to jump on the AI trend and grow your revenue. To make it even better, we’re offering an exclusive promo:

Each time you activate the full AI Business App Pro package for an account, it counts toward your total active packages. The more packages you activate, the bigger your rebate!

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Check out these new products offered by Marketing Services:

Also now available in the Marketplace:

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Vendasta Connect is back on November 14th! You won’t want to miss it. We’ll be giving you a sneak peek into our vision, showing you how AI can optimize customer acquisition and lifecycle marketing, and giving you practical tools to help your local business clients grow, fast.

You’ll hear from top industry leaders and learn AI-driven strategies to win more customers. Whether you're aiming to acquire new clients, strengthen existing relationships, or both — Vendasta Connect will provide you with the AI-driven knowledge, tools, and strategies to propel your growth.

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