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Switch SendGrid to Two-Click Unsubscribe
We keep running into problems where our clients are getting unsubscribed from their own website's emails. Sometimes it's an accident and they click on the "unsub" link in an email, but now I'm finding out that some email platforms and antivirus extensions are testing the links inside emails as a safety measure but this causes the recipient to be opted out without them knowing. I suggest that the integration with SendGrid be updated to a "Two-Click" unsubscribe process. This would prevent accidental unsubscribes from happening while continuing to keep the option available in all emails. Otherwise, there needs to be a better way of managing/controlling the unsubscribe process for clients and agencies. Agencies should not have to reach out to support to investigate email issues and clients should feel more confident in their agencies abilities and command over the their software and services. Without it, we just look bad in front of our clients. Article describing Two-Click unsubscribe: https://help.activecampaign.com/hc/en-us/articles/360014660939-Use-two-click-unsubscribe-in-your-ActiveCampaign-emails Articles provided by Website Pro support around the issue of email antivirus/scanners triggering unsubscribes: https://answers.microsoft.com/en-us/outlook_com/forum/all/how-to-stop-my-email-from-automatically/524f1b48-e7f4-4270-901e-b08a18a02ee0 https://forum.mautic.org/t/anyone-know-why-outlook-com-email-are-automatically-unsubscribing-members/25025 Reference Number for the support session that this suggestion stems from: #1101032 Thank you
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