When a guest stands at the door, has no access or reports a fault, the team has to know at once. The AI employee has no native way to alert a person immediately. The automation "When Web Chat captures a lead -> Send an SMS" fires on every lead, not on urgent ones.

Request: an action the AI triggers itself with an urgency level (urgent / normal) that alerts the on-call contact by push, SMS or call, retries or escalates when the alert is not delivered, and returns the delivery status to the AI, so the employee only tells the guest what really happened. On-call numbers and hours configurable per account, available in web chat, WhatsApp, email and SMS.

Our workaround (own tool -> automation webhook -> SMS) alerted the team in 29 of 31 real cases that needed a handover and stayed silent on 19 of 21 plain questions. It works, but the AI cannot see whether the alert was delivered.