AI Receptionists can update and cancel OctoTable reservations

Restaurant guests can now update and cancel OctoTable reservations through a business' AI Voice or Chat Receptionist. Restaurants get peace of mind that their customers are getting great service before they even arrive, and that their reservations are accurate.
End to end reservation management
Customers can already book a table with OctoTable through the AI Receptionist. Now they can also change a reservation - move the time, adjust the party size, or cancel it outright - immediately, at any time. The flow works the same on AI Voice Receptionist and AI Chat Receptionist, so a guest can call in and reschedule, or message the web chat to cancel, and the AI Receptionist will close the loop in OctoTable.
Why this matters
Restaurants miss reservation changes when no one's free to answer the phone. Even with AI handling first-touch booking, every update and cancellation request required intervention from human staff, pulling them away from the dining room or leaving customers waiting for confirmation. Now, AI Receptionists can manage the full reservation lifecycle. Customers get immediate service, and restaurant staff can focus on the guests currently seated.
How to access
Navigate to Business App > AI > AI Workforce > Configure [AI Chat or Voice Receptionist]
Add capability "Manage reservations on OctoTable"
Connect OctoTable account