Book Multiple Services in One Conversation with an AI Chat or Voice Receptionist

Clients can now book multiple services in a single conversation with an AI Chat or Voice Receptionist, delivering a faster, smoother customer experience with no back-and-forth required.

Previously, when a customer asked to book a haircut and beard trim, your AI receptionist could only handle one service at a time. The customer would book the first service, then loop back through the entire booking flow again for the second—by which time, the best available slot might be gone.

That friction is gone. Your AI receptionist now detects multi-service requests, finds a single time block that covers all selected services, and confirms the entire appointment in one go.

— When customers say "I need a haircut and a beard trim," your AI understands both services in a single request and books them together.

— The AI finds time slots where all selected services can run back-to-back in a contiguous block, respecting duration, buffer times, and provider availability.

— Customers see your configured services as a simple numbered list (in chat) or spoken options (in voice) and can select multiple services.

— Configure each service group as Single Select (e.g., choice of haircut styles) or Multi Select (e.g., add-ons like head massage or beard trim). Mix and match within the same menu.

— Option to require only a phone number for booking (no email) with SMS as the notification channel. Works for both Chat and Voice Receptionists.

— If multiple services ask for the same field (e.g., "Phone Number"), customers answer once.

— The entire multi-service session logs as one activity in the CRM, not separate entries per service.

— Both AI Chat and AI Voice Receptionists support multi-service booking. Each must be configured separately.

Multi-service booking reduces friction and increases conversion. Customers get what they need in one interaction instead of repeating the booking flow. For service-based businesses especially, such as salons, spas, home services, medical offices, this is a major convenience improvement that drives higher customer satisfaction and captures more revenue per interaction.

Ready to set up multi-service booking? Review the

step-by-step instructions

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Customers can reschedule or cancel the entire appointment block. Rescheduling or canceling individual services within a session will be available soon.

If services in a session have mixed notification settings (some email, some SMS), customers receive both email and SMS confirmations.

No. The "Allow Multi-Selection" toggle defaults to OFF for existing menus. Your current customers experience no change unless you opt in.

No. Chat and Voice Receptionists are independent. Enable multi-service booking for whichever channels your business uses, or both if you want the feature everywhere.

You'll be automatically migrated to Book Multi-Service Appointment in early July. No action needed: your current bookings continue without interruption. The new capability handles single and multi-service bookings, so it's a drop-in replacement.

Yes. Use the phone-number-only booking option in the new Book Multi-Service Appointment capability and set SMS as the notification channel.