Merchants can now disconnect their own Stripe account

If you've brought an existing Stripe account to Vendasta can now disconnect their own Stripe account directly.
Connect & Disconnect Stripe
Self-serve disconnect
 — partners and SMBs on Bring-Your-Own-Stripe can disconnect their own Stripe account without filing a ticket
Upfront warning
 — you're shown exactly what disconnecting will affect before you confirm
Staged progress view
 — watch as the system finds affected customers and clears their Stripe details from your account
Why it matters
Previously, getting out of a bad Stripe connection state meant filing a support ticket and waiting on manual help. Now you can recover from a bad state yourself. Whether you're switching payment providers, resolving a misconfiguration, or just need a clean break, there's no more waiting.
Who it's for
Partners and their clients that have brought their own Stripe account to Vendasta who need to disconnect or reconfigure their Stripe account
How to get started
Go to your Stripe connection settings in Business App or Partner Center (wherever your Stripe connection was originally set up).
Select the option to disconnect your Stripe account.
Review the warning about what disconnecting will affect.
Confirm, and follow the staged progress view as the system clears Stripe details from affected customer records.
FAQs
Q: What happens to existing customers when I disconnect Stripe?
A: The system finds affected customers and clears their Stripe details as part of the disconnect process. You'll see a staged progress view while this happens.
Q: Do I need to contact support to disconnect Stripe now?
A: No, this is now a self-serve action for both partners and SMBs on Bring-Your-Own-Stripe.
Q: Can I reconnect a new Stripe account afterward?
A: Yes, reconnecting works the same way the original Bring-Your-Own-Stripe connection was set up.