You and your clients can now see how much work your Conversations AI Employees do, measured in AI Credits. Nothing is charged and nothing stops until January 1, 2027, when Included credits start to apply.
Where to look:
- Single account:in Business App, go to Administration > Credits > AI Credits.
- Every account at once:in Partner Center, open Premium Reports and search for AI Credits. Premium Reports are included with Vendasta Professional, Premium and Custom Enterprise plans.
What's live now and what changes on January 1
- From November 1, 2026:usage appears in AI Credits. Nothing is charged, nothing stops, and usage in November and December is never billed later.
- January 1, 2027:Included credits start to apply. Every account begins the month with its full Included credits, and credit packs become available to purchase. New AI work pauses if an account reaches zero, and work already underway, like a live call, always finishes.
The subscription itself is unchanged. Extra credits are always a credit pack you choose to buy, never a charge that builds up unnoticed.
What to do before January 1
Use November and December to see real usage and plan around it:
- Check usage on your Conversations AI accounts.
- Compare each account's usage with its Included credits (see editions list below).
- Plan for any account running above its Included credits. Model choice, knowledge base size and capabilities all change how far credits go. Credit pack sizes, types and prices will be announced before January 1.
How AI Credits work
AI Credits measure the work your AI Employees do, such as answering a call or handling a chat conversation.
- Included credits:every AI product subscription includes a monthly amount, sized so most accounts never run out. They renew on the 1st of every calendar month, not on the subscription start date or invoice date, and they stay with their product. Heavy use in Conversations AI doesn't use up the Included credits for Social AI or Reputation AI.
- Extra credits:pre-paid credit packs add capacity when an account needs more. They are shared across all AI products on the account. There is no open meter, and nothing is charged after the fact.
Conversations AI is the first product on AI Credits. SEO AI, CRM AI, Social AI and Reputation AI follow, with timing to be confirmed. Vibe Credits stay separate, with their own balance.
What each Conversations AI edition includes
- Conversations AI Standard:4,350 Included credits per month. Typically delivers about 5,000 chat messages. A heavier setup may deliver about 2,400 messages.
- Conversations AI Pro:5,850 Included credits per month. Typically delivers about 6,900 chat messages. A heavier setup may deliver about 3,200 messages.
- Conversations AI Premium:23,000 Included credits per month. Typically delivers about 340 voice minutes. A heavier setup may deliver about 270 voice minutes.
The number of messages and voice minutes are estimates for the default AI model. On Conversations AI Premium, chat and voice share from the same Included credits amount.
How far credits go
A credit buys a fixed amount of AI work, and how far it goes depends on how that work is set up. Think of it like the range on a car: a simple FAQ call on the default model goes further than a complex call on a premium model.
- Chat:a typical message uses about 0.85 credits. A heavier setup, such as a large knowledge base or long instructions, could use about 1.8.
- Voice:a typical AI phone minute uses about 67 credits, including the cost of the phone line while the AI is on the call. A heavier setup uses about 85.
- What pushes usage up:model choice, knowledge base size, extra AI capabilities and prompt length. Accounts on an older, more expensive AI model use credits faster.
- What's free:asking the in-platform AI Support Assistant a question doesn't use credits.
Quote and price with confidence
You can now quote what a subscription includes before the month starts. Use the conversion rates above to price in AI Credits, or keep selling in estimated messages and minutes.
Find usage for one account
- In Business App, go to Administration > Credits.
- Open the AI Credits tab. Vibe Credits have their own separate tab.
- Check the balance split between the Included credits for each product and any Extra credits you have purchased (when it's available).
- Review the usage list.
Each row in the usage list shows:
- What happened:the AI actions that used credits, shown per day.
- Product:where the usage came from.
- Credits used:how many credits the actions used.
- Date:when the credits were used.
Until January 1, 2027, the page is for visibility only: usage is recorded in AI Credits but is not limited by them. A banner on the page reads "This is an early look at your AI Credit usage. Credits start applying from January 1, 2027." Only Conversations AI usage appears for now, and usage for other AI products may be missing or incomplete. Once the Buy credits page is available, your Extra credits balance will appear on the AI Credits tab.
See usage across all your accounts
Partners can see AI Credits usage across their entire portfolio of accounts in Partner Center, starting now. If your organization has Premium Reports, there is nothing to request or switch on.
- In Partner Center, go to Reports > Premium Reports in the left sidebar.
- Search for AI Credits (under Billing) and open the report.
Plans:
Premium Reports are included with the Professional, Premium and Custom Enterprise plans, and must be enabled for your organization. On Starter, or if Premium Reports isn't enabled, account-level usage is still available in Business App.Team members:
each admin needs the Premium Reports permission under My Team to see reports. Individual reports can also be shared with specific people.Questions?
If something here doesn't work for how you run your business, tell us at feedback.vendasta.com or talk to your Vendasta account manager. We're running visibility for two full months before credits apply, so we can act on what you tell us.
FAQs
Will anything be charged now?
No. Until January 1, 2027, usage is shown for visibility only. It is not limited by AI Credits and it is never billed later.
I told clients Conversations AI Premium had an unlimited calling bonus until mid-2026. What should I tell them now?
That timeline has been replaced by the one in this post. Nothing changes for your clients before January 1, 2027. From then, Conversations AI Premium includes 23,000 Included credits a month, about 340 voice minutes. Review their November and December usage to have a specific conversation with each client before credits apply.
Can I hide the Credits page from my clients?
Not in this release. Usage is visible on the account, so nobody is caught out by it. If that doesn't fit how you work with your clients, tell us at feedback.vendasta.com.
What happens when an account runs out of Included credits?
Nothing now. From January 1, 2027, new AI work pauses once a Conversations AI subscription runs out of Included credits, and work already underway always finishes. Buying a credit pack restores capacity right away. Included credits renew on the 1st of the month.
How much do credit packs cost?
Credit packs and the Buy credits page are coming soon. We will announce pack sizes, prices and how to buy before credits apply.
Which products use AI Credits? What about Vibe?
Conversations AI is the first. SEO AI, CRM AI, Social AI and Reputation AI follow, with timing to be confirmed. Usage for those products may appear but can be incomplete, and their Included credits are not final. Vibe Credits are a separate system with their own balance, and the two never affect each other.
Will heavy use in one product use up credits another needs?
Not Included credits. Each product has its own. Extra credits from packs you buy are shared across all AI products on the account.
Can I see usage from before November 1?
You may see some usage from mid-October onward, but it is partial. Review November and December for a reliable picture of a full month's AI Credits usage.