Send Videos, PDFs, and Multiple Images via SMS

Engage clients more often and more deeply over SMS by sharing videos, PDFs, and batches of photos.
Share more with SMS
Conversations now supports video, PDF, and multiple-image sending over SMS channels, the same way you'd send them through chat or email. Send a batch of photos from a daycare's afternoon playtime, a PDF invoice from a home service visit, or a quick video walkthrough. 
Why it matters
SMS is the channel customers check first: 80%+ open rates. Until now, if you wanted to share photos or documents, you were limited to text, and your team has to switch to email or a second platform to share anything visual.
Businesses like animal daycares, home services, and salons can now send visual proof-of-work and delightful moments reach customers instantly in their most-trusted channel, without losing context or asking them to open another app.
Use cases:
Animal daycares sharing photo/video updates of pets during the day
Home service businesses sending photo documentation of completed work
Salons sharing before-and-after photos from appointments
Cleaning services providing walkthrough videos of completed homes
Pet groomers sending videos of happy, freshly groomed dogs
and many more!
Who it's for
Service businesses that build trust by showing visual proof of work
Daycares, pet services, and hospitality businesses
Franchises and multi-location brands coordinating customer communication
Any business using Conversations to reach customers over SMS
How to get started
Go to Business App > Conversations
Attach media using the attachment button
Select video, PDF, or multiple images
Send over SMS like you normally would
Note: Image and video sending is supported in the US and Canada (SMS A2P providers). File types supported include common formats: MP4/MOV for video, JPEG/PNG for images, and PDF for documents.
FAQs
Q: Which SMS channels support rich media?
A: Video and PDF sending is supported across SMS (US & Canada). Multi-image support follows the same regional availability as standard SMS service.
Q: Are there file size limits?
A: Yes. Video files are limited to 25 MB, individual images to 10 MB, and PDFs to 25 MB. These align with standard SMS provider limitations.
Q: Can customers reply with photos?
A: Not yet. Customers can reply via text, but photo/video replies are not yet supported. This is on the roadmap for a future update.
Q: Do I need a special plan to send videos and PDFs over SMS?
A: No. If you have Conversations AI Pro or Premium, you can send rich media over SMS at no additional cost (within standard SMS message rates).