new
AI
Now Available
AI Workforce
AI Voice Receptionist
Up to 40% faster: Eliminate awkward silences and improve caller engagement with AI Voice Receptionist
Provide your clients with an AI Voice Receptionist that can talk with their customers just like they would. Nearly instant responses ensure interactions remain lively, engaging, and effective whether customers are speaking with a human or an AI colleague.
Why it's Important
In natural voice conversations, the two-second mark is considered a critical cliff threshold. When silence lasts longer than two seconds, listeners often wonder if something is wrong, and the likelihood of the user disengaging increases exponentially with every additional second.
Previously, the AI Voice Receptionist sometimes paused
just
long enough to make conversations feel slow and awkward. Recent improvements have reduced the response time to eliminate awkward silence, and make AI interactions feel more like a real-time human experience.What's Included
- Up to 40% faster response initiation:AI responses now begin significantly faster than previous versions.
- Reduced latency:Response delays have been cut from a range of 2.2–2.8 seconds down to just 1.35–1.89 seconds.
- Streaming delivery:New technology that eliminates wait times by delivering voice in real-time.
- Natural conversation feel:Near-instant responses that keep users engaged and prevent them from questioning the connection.
How to Access
Available to all accounts with Conversations AI Pro or Premium. To take advantage of these speed improvements, you must use one of the supported 3-model flow providers:
- Open AI > AI Workforce > AI Voice Receptionist > Configure.
- Navigate to the Speech settings to define the model powering the AI's voice.
- Select one of the following providers from the dropdown menu:
- Deepgram Aura-2
- ElevenLabs Flash v2.5
- OpenAI GPT 4.0mini Speech
Note: These speed improvements do not affect the OpenAI Realtime Voice model.