Add response rate to reviews in Snapshot Report
under review
L
Luboš Čipera
It would be helpful if the Snapshot Report included a metric showing how often the business responds to customer reviews. This would give partners and clients a clearer picture of their online reputation and make it easier to show the value of Reputation Management services.
Benefit:
Quickly highlight opportunities to improve review engagement
Stronger sales pitch for advanced reputation tools
Suggested change:
Add a “Review response rate” (e.g., % of reviews responded to in the last 6/12 months) to the Snapshot Report.
Log In
Gabriel Tsoi
marked this post as
under review
Thanks for the suggestion! This will definitely be taken into consideration. At the moment, we don’t capture review response data unless the business has Reputation Management activated, so the Snapshot Report isn’t able to surface that metric today.
That said, we agree that a “review response rate” could add valuable context and strengthen the insights in the Snapshot Report. We can look into potential collaboration with the Reputation Management team to explore what might be possible in the future.
Thanks again for the thoughtful feedback!