What's Next: 2024-07-25

This week, Parker Reese shares improvements coming soon to streamline marketing, sales, and customer communication for you, and your clients.

Business App

Manage all SMS communication with a single number. Your clients will have a single SMS number and credit balance to use across Inbox, Reputation Management, and (soon, see below) Campaigns Pro. The number associated with Inbox will become the single line. Replies to all types of SMS messages will appear in Inbox - including replies to review requests, so businesses won’t miss any message from customers.
Est. early August 2024
Navigate Business App seamlessly on desktop and mobile with improved UI.
[Campaigns Pro] Change, select, or cancel recipients while scheduling Campaigns.
Est. late July 2024
[Campaigns Pro] Send SMS campaigns, and mixed campaigns with a combination of email and SMS outreach.
Est. late August 2024
[CRM] View AI summaries on Company and Contact records in the CRM. It’ll provide a brief overview of what the company does or who the contact is, and their engagement with the business.
Est. early August 2024
[Executive Report] Increase accuracy of lead reporting with the removal of Google Direction Requests from the Leads metric in the marketing funnel “Leads” card located on Home and Executive Report. Google Direction Requests will remain visible within the Google Business Profile section of the Executive Report.
1 August 2024
[Inbox] View and respond to all SMS communication via Inbox, including review requests coming in via Reputation Management, and responses to SMS campaign messages sent from Campaigns Pro.
Est. early August 2024

Platform

Upload a dark theme version of your logo for use in Business App.
[Campaigns] Change, select, or cancel recipients while scheduling Campaigns.
Est. late July 2024
[CRM] View AI summaries on Company and Contact records in your CRM. It’ll provide a brief overview of what the company does or who the contact is, and their engagement with your agency.
Est. early August 2024
[Inbox] Respond to messages via SMS from Partner Center Inbox.
Est. late September 2024
[Orders] Create and submit Orders for approval more easily with an improved experience. Progress on Order drafts will auto-save, and order forms and fulfillment forms for products (when applicable) will auto-populate, ready for completion.
Est. mid-August 2024