Automation Step: Adding Tag (s) Deletes all of the existing tags
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J
Jeff Moore
When using Automation's to add a tag to a contact it does not simply add a tag. It first deletes all of the tags and then adds the one from the automation Step. Could this be changed to just add the tag to the existing ones.
I know that we can use custom fields to filter data in place of using tags but it would be really nice on a contact to also see all of the tags that we want them have AND be able to use automatons to do this.
The automation would be to append the tags and not replace them.
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Sumi Uzir
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Sumi Uzir
Hello Jeff,
Thanks again for your thoughtful feedback on contact tags and automation behavior.
I’m happy to share that the ability to append tags — without replacing existing ones — is now available in Automations! This means you can now use automation steps to add tags to a contact while preserving all existing tags, exactly as you suggested.
Quick demo here: https://www.loom.com/share/f1791af49a9c4d86bc4fc1e968578844?sid=ea5f3d15-f660-4041-afe9-417912256601
Let me know if you need help getting started or want to walk through an example setup.
Best regards,
Sumi