Customer Left Items in Cart Notification
R
Ryan Blitz
Hi, we receive notifications that a client left items in their shopping cart. When I click the link to see what they left so I can start a conversation, it takes me into ssc on the client's account where it again shows the message that they left items in their cart. That is where it stops. There is nothing to click and no further information. Support has said that while the customer will receive an email showing what they left in the cart it will not show us. I feel that it would be extremely helpful if that message and link took us into ssc and showed us what was left in the client's cart.
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Vendasta Team
Hello Ryan, we acknowledge and apologize for any inconvenience. We understand your frustration with the current process for notifying you about abandoned shopping carts. There needs to be better visibility and more information available when you follow the link.
In order to improve the user experience and potentially automate actions, it would be beneficial to create a clear pathway from the notification to information about the abandoned cart. Thank you for bringing this to our attention. We will investigate the matter and explore possible solutions.