Send sms message when embedded form is submitted
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Dave Mungai
We're using embedded forms from Vendasta in our customer's websites. When a form is submitted, email notifications are sent. This is working well. I have customers asking if an SMS message can also be sent as they sometimes don't get the email right away and by the time they get back to the lead it is too late.
It would also be nice to embed this functionality directly into inbox pro. I.e. when a new contact/conversation is initiated, send an SMS message notifying the customer that a conversation is taking place, along with a link to join the conversation.
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Sumi Uzir
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As the feature is now available, marking this as complete.
Sumi Uzir
Hello Dave,
Thanks again for sharing this feedback — and I’m happy to let you know that a new form submitted trigger as you described is now available! ,
You can now trigger SMS notifications when a form is submitted via embedded Vendasta forms on your customers’ websites. This allows for faster response times, ensuring leads don’t go cold while waiting for email alerts.
There are two templates in the business app that you can use to enable this:
- SMS Form Lead Notifications - Part 1
- SMS Lead Notifications - Part 2
Let me know if you'd like help setting this up or if your customers have specific use cases in mind — happy to assist further.
Best regards,
Sumi