Reputation Management Premium Contact/Reviews
under review
R
Robert P. Dickey
The ability to enter contacts and request reviews is great; however, not knowing whether the customer you emailed or texted left a review is unacceptable. There needs to be a way to indicate in the contact/review dashboard whether someone wrote a review. It would be helpful to know if the person left a review so we can determine if we need to send them a second request.
Log In
Jehan Zouak
under review
Our team will be looking into this later this year.
D
Devan Wickline
Jehan Zouak Sooner would be better so we can give stats to clients on how their review product and sending is going... otherwise it's a manual check line by line to see what % of emails and sms are:
- Opened
- Respond to write a review
- Get their reviews answered by the business and in what time frame