Notifications for failed connections
Aparna Amrit
When a social connection breaks or expire I would like to know about those failures even before my clients would know so that it gives a better experience for users and does not impact the trust with the partner or the product.
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Tanmay Trivedi
I would like to add a recent situation where neither the client or partner gets a notification about broken connections or social media profiles not begin connected for a long period. USFS has 70,925 active Social Marketing Pro SKUs and 46,000 have no social profiles connected.
As a result of this, the partner has decided to cancel these SKUs resulting in loss of ~$20,000/month of revenue. Additionally, Premium Reports doesn't have the ability to download Contacts/User data and we have to support the partner every motnh by manually sending them AGIDs with emails.
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Devan Wickline
Yep I only just realised my Linkedin is connected in connections but not in the social tool :( so this would be very valuable