In addition to being able to filter spam, it's also important for the AI Chat Receptionist to know how to respond when a user tries to engage it in inappropriate conversations. For example, when a user submits a riddle to lead the AI employee to determine their name is not actual contact data but inappropriate language, the employee should recognize that, flag it, and not log the conversation and contact as a lead, but it should also know how to shut down the conversation rather than allowing the user to continue engage them.