CRM AI

The fact this isn't already a thing boggles me. If you click email under a contact name, that email should inherently be logged and tracked on all future communication in that thread under activity. This is literally out of the box solution with competitors like hubspot. Telling my customers to remember to BCC a special email every time or we need to buy yesware for such a small function will not work. Also, if it isn't already, M365/outlook should be figured out BEFORE gmail. M365 is adopted by the majority of businesses.

You are the only CRM on the planet not offering direct sync of email to the activity feed in the CRM for contacts and companies. I am not sure why, but this is critical for almost ANY agency to keep up. Without it your CRM is a glorified address book.