It would be helpful if the Snapshot Report included a metric showing how often the business responds to customer reviews. This would give partners and clients a clearer picture of their online reputation and make it easier to show the value of Reputation Management services. Benefit: Quickly highlight opportunities to improve review engagement Stronger sales pitch for advanced reputation tools Suggested change: Add a “Review response rate” (e.g., % of reviews responded to in the last 6/12 months) to the Snapshot Report.
