Reports & Analytics

It would be helpful if the Snapshot Report included a metric showing how often the business responds to customer reviews. This would give partners and clients a clearer picture of their online reputation and make it easier to show the value of Reputation Management services. Benefit: Quickly highlight opportunities to improve review engagement Stronger sales pitch for advanced reputation tools Suggested change: Add a “Review response rate” (e.g., % of reviews responded to in the last 6/12 months) to the Snapshot Report.

The current Snapshot Report website widget allows you to place the widget on a certain page of your website. It would be great if we could create a "floating" Snapshot Report button similar to a web chatbot (or incorporate with the chatbot) that follows the website visitor while on your site.

I would love to be able to link linkedin to executive reporting to see social analytics.

We are b2b and need Linekdin to display on the snapshot report social media section in the snapshot report.

Have the option of a Multi Location Report (Brand) to avoid client (users) receiving exec reports for each store/ location. Eg: 1 client has 355 stores and receives 355 exec reports instead of 1 overview of the 355 stores. Not only is this annoying to the client, our exec reports are also flagged for spam as we are sending so many.