Table to show historical ratings
There should be a table within Reputation Management that showcases and compares the rating scroe per source on a month over month basis or a custom timeline. This will help partners showcase movement in review score, link it with probably sales and how it has impacted the business.
Filtered view of edited tasks
Currently, there is a "no content" and "no rating" filter, but it would be convenient to have an "edited / unedited" review filter to see only reviews that fall into those categories.
NEW INBOX - why is this not in rep management everything in one place???
NEW INBOX - why is this not in rep management with everything that needs a response in one place??? Glad we are catching up there are other platforms that already have this capability already... but what I can't figure out is why you're creating another product that people need to buy vs having one place and all customer/ online engagement in rep mgmt??
Automotive - Carfax and and Repairpal review responses...
Carfax and and Repairpal are two VERY large review sites for the automotive space and these are required for a signing a potential new client. Please add asap.
NPS in Reputation Management Premium
Net Promoter Score (NPS) plays a vital role in reputation management by providing a succinct and quantifiable measure of customer satisfaction and loyalty. This metric allows businesses to gauge their brand's overall reputation by asking a single question: "How likely are you to recommend our company/product/service to a friend or colleague?" Respondents' ratings are then categorized as promoters (those who are highly likely to recommend), passives (those who are neutral), or detractors (those unlikely to recommend). NPS not only offers insights into customer sentiment but also serves as a benchmark for improving products and services, identifying areas for enhancement, and ultimately enhancing a company's reputation through positive word-of-mouth referrals and customer retention efforts.
Zapier Integration to Reputation Management
Having a way to automatically add emails and phone number to send out review requests would be key Aa well as any other marketing
New SMS activity column in customer table of Reputation Management
Customer table of RM Premium has "Email Activity" and "Email Request Date" columns, with SMS review requesting, we will add 2 additional columns for "SMS Activity" and "SMS request Date" to track latest SMS statues
Manage user permissions in Reputation Management
I would like some of my team members to have access to the Rep Mgmt app and get email notifications about new reviews, but not have access to respond to reviews within the app/platform. I want to leave that task up to specific team members (users)
Confusing Reputation Premium Upgrade Process
The new UX for upgrading to RM Premium is confusing. Current clients that use RM and Customer Voice are questioning the new buttons next to features they already have in CV. I'm requestng that Vendasta keep the "Get more for Reputation Management" Premium button at the top of the left hand nav, and hiding the Request Review, Customers and Templates buttons.
Automate review responding in Reputation Management
Automated review responding will help your clients manage their online presence more efficiently. Craft personalized and emotionally resonant replies with this AI-enhanced update designed to respond to diverse customer sentiments and feedback nuances. Powered by Automations in Business App, a review request can be triggered at the right time from events in a business's CRM (including outside systems via Zapier integration.)