Products

As a business owner, if I receive a review that is either for the wrong business, inflammatory, or inappropriate, I want to report it to potentially have it removed from that review source. Currently, reviews can only be reported natively on their sources. To help business owners manage all of their reviews in one place, it would be great to be able to report reviews right in Reputation Management.

It is important to enable response to review (currently only for Google Business) also for Booking.com , Expedia.com and Tripadvisor.com to meet our customers expectations. Our competition such as TrustYou, ReviewPro, GuestRevu etc. provide such options and we frequently losing prospects because we can't offer this. This is easy to implement as all those platforms provide API to do so.

Have an app for people to be able to manage review responses from their cell phone via an app. EVERYONE is on their phone these days and it would be great to mange reviews on the fly.

Net Promoter Score (NPS) plays a vital role in reputation management by providing a succinct and quantifiable measure of customer satisfaction and loyalty. This metric allows businesses to gauge their brand's overall reputation by asking a single question: "How likely are you to recommend our company/product/service to a friend or colleague?" Respondents' ratings are then categorized as promoters (those who are highly likely to recommend), passives (those who are neutral), or detractors (those unlikely to recommend). NPS not only offers insights into customer sentiment but also serves as a benchmark for improving products and services, identifying areas for enhancement, and ultimately enhancing a company's reputation through positive word-of-mouth referrals and customer retention efforts.

These are two of the largest sites globally; it would be great if customers could monitor and manage reviews within the platform on both Amazon and Ebay.

We are seeing more and more clients express a desire to receive a report of their reviews across the web. It would be beneficial if the reviews that are in Reputation Management could be pulled into an Excel or CSV file displaying the Site, Reviewer Name, Review Rating, and the Review.

When responding to Reviews using "Suggest response with AI" the language of the response proposed should be in the language the actual review is written in. In 95% of the cases, this works by now. However, in case the review is just a number of stars and no text, obviously the AI can*t detect any language and therefore proposed the response in Englisch as a default language. While that might be fine for the US and Canada. But ist not at all for all European Countries. Here the default language should be configurable to either the current business app screen language selected or the actual users language set in the profile. If that is too complex or too much effort, please add a language selector into the "Suggest Response" button to chose and save the default language.

Lots of businesses receive reviews that include images. Currently RM does not pull in images and it would be important for a business to see the associated image to a review before responding within the system.

Automated review responding will help your clients manage their online presence more efficiently. Craft personalized and emotionally resonant replies with this AI-enhanced update designed to respond to diverse customer sentiments and feedback nuances. Powered by Automations in Business App, a review request can be triggered at the right time from events in a business's CRM (including outside systems via Zapier integration.)