Business App

Currently this piece does not allow for it to be trained like the rest of the AI features available in the platform. It would be great if this too could be trained to sound less robotic and to include a way to exclude words or phrases in responses. We are seeing a majority of the responses use the words "thrilled" or "delighted" in a positive review response and this does not provide responses that sound authentic and true.

Matchcraft Digital Ads currently can’t be renamed in partner stores: Searches still expose “Matchcraft” branding Undermines our white‑labelling promise Other services (e.g., Local SEO) already support custom naming (see attached screenshot) In my opinion, adding a renaming feature would preserve partner brand consistency.

A section in the snapshot report that detects the presence of a chatbot on the website, possibly even who provides it

Hi , I'm trying to automate the sales process on my website so that a customer can select a package, create an account, make a payment, and receive immediate access to the purchased service — all without manual steps. Currently, this process is broken. When a new customer clicks on a package from the store and is prompted to create an account, the system logs them into the business app but does not carry over the selected package to the cart or complete the purchase flow. This leaves the user logged in, but with no product in their cart and no progress toward completing the purchase. I'd appreciate your help in fixing this issue so that the selected package stays linked to the user throughout the process and the purchase can be completed automatically. Thank you,

Accounts in Partner Center can be categorized as Prospects, Leads, or Customers. Can we add a category for Former Customer? We need to be able to differentiate between potential revenue, current revenue, and potential recovery revenue.

Group7 is a nationally growing company and want to make sure the features of the legacy platform will not hinder our functionality as we grow. Since we are just getting started its best to request the "Feature Request" as suggested by Vimal. Thank you

Since we are pushing Business App as being the ONE PLACE for our clients to manage their online presence, it would be great for Business App to have the ability for our clients to upload files. I know there are other cloud storage options - we use them, but some of our clients don't use Drobox, Google Drive, or other services. Having them set up their own, or even just taking them off the platform just adds another friction point to the workflow that we're getting negative feedback on.

If agencies are truly demoing the software correctly then Pro editions are needed to do so. I think 1 Pro version of each app should be included in our plan so we can use it on our accounts without having to purchase each separately.

Please add an automation option in Business App to "Send NPS request". It should trigger automatically based on predefined actions (e.g., after purchase, consultation, or service completion, etc.) similarly to the existing 'Send a review request' option.

The ability for the Toast POS system to post new leads from reservations or loyalty programs. Also sync customer information into the Business App CRM.